Helpdesk Operative
Equans UK & Ireland
Date: 9 hours ago
City: Worthing, England
Contract type: Full time
EQUANS is recruiting for a Helpdesk Operative to be based in Worthing, West Sussex. This is a permanent, full-time role working 40 hours per week from 08:00 to 17:00, Monday to Friday. On offer is a competitive salary and benefits package.
General Overview
EQUANS are recruiting for a Helpdesk Operative to be based in the Southern Water Office, Durrington, West Sussex. You will work closely with all Contract Teams and contractors to ensure all support functions are delivered in a timely and accurate way. In addition to the principal accountabilities, you will support the delivery team where cover is required or to assist other regions. Must be focused on customer care with a “can do” attitude, with the flexibility and adaptability to be a team member in a changing business environment.
What will you deliver?
On offer is a competitive salary and benefits package, which includes;
Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.
Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.
Equans is a Bouygues group company.
What's next?
If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.
At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, Veterans & Reservists, Green Network, YPN (Young Professionals Network) and our Disability Network.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.
General Overview
EQUANS are recruiting for a Helpdesk Operative to be based in the Southern Water Office, Durrington, West Sussex. You will work closely with all Contract Teams and contractors to ensure all support functions are delivered in a timely and accurate way. In addition to the principal accountabilities, you will support the delivery team where cover is required or to assist other regions. Must be focused on customer care with a “can do” attitude, with the flexibility and adaptability to be a team member in a changing business environment.
What will you deliver?
- Prioritising urgent jobs that are logged by the Client
- Dispatching jobs to engineer’s PDA
- Booking in Reactive, Corrective and Planned Maintenance works with subcontractors and ensuring we have RAMS certificates prior to attendance
- Chasing engineers and subcontractors to ensure work orders are completed within SLA
- Generating Planned Preventative Maintenance work orders on CAFM system (Planon Universe)
On offer is a competitive salary and benefits package, which includes;
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, Veterans & Reservists, Green Network, YPN (Young Persons Network) and our Disability Network
- 24/7 Employee Assistance Program and access to mental wellbeing app
- Ideally have previous experience of working on a helpdesk/Call centre role in a facilities management environment
- Be able to demonstrate using their own initiative as well as working as a team
- Experience in managing a workload via CAFM system would be desirable
- Excellent communication, dealing with all levels of management, customers and suppliers both internal and external.
Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.
Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.
Equans is a Bouygues group company.
What's next?
If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.
At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, Veterans & Reservists, Green Network, YPN (Young Professionals Network) and our Disability Network.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.
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