Navy Command People Relations Manager
UK Ministry of Defence
Date: 11 hours ago
City: Plymouth, England
Contract type: Part time
HMNB Devonport, Plymouth, PL2 2BG
Job Summary
Devonport Naval Base is the nerve centre for the Royal Navy in the South West. It supports operations around the globe and provides the ships, submarines, people, and equipment to deliver the UK’s defence policy. Its mission is to meet the support and operating requirements for the Naval Service and UK’s allies, from the South West, reaching worldwide.
The unique opportunities offered within are varied, challenging and exciting and support Navy Command’s role to generate and operate forces for today and to ensure we are ready for tomorrow by developing and delivering the Navy of the future. Navy Command provides an open, flexible and supportive work environment and Civil Servants and Armed Forces personnel work together in a wealth of interesting and challenging jobs in different disciplines, from finance; legal services; personnel and HR; project planning, operations and managing contracts, to media and communications.
The MOD provides an excellent opportunity to develop skills through personal development and offers flexible working, excellent annual leave and maternity allowances and a very competitive pension scheme.
In Navy Command we understand the everyday commitments both inside and outside the workplace, so our aim is to provide the flexibility to maintain a great work-life balance. We also offer an impressive range of on-site facilities including a gymnasium, tennis courts and other sporting facilities, a children’s nursery, food outlets and a handy shop.
This position is advertised at 37 hours per week.
Job Description
In this role you will:
Design, develop and implement a full induction process, to include a face-to-face induction of all new staff to the Naval Base Commander Devonport (NBC(D)) organisation, both Civilian and Military. Facilitate and arrange these inductions, supplemented by a NBC(D) Joiners Survey regarding the joining process.
Design, develop and implement a full leavers process, including NBC(D) local exit surveys, exit interviews and analysis/trending of the information gathered for all Civilian staff.
Lead on local engagement with Trades Unions (TU) representatives across the HMNB Devonport site, and in the absence of a TU Chair, arrange local informal meetings with TU Reps to discuss and share information/concerns. Act as the point of contact for Navy Command HQ TUs and attend meetings when diarised.
Support the People Group Head & Deputy People Head in managing any NBC(D) level risks raised by the People Directorate. Act as the Risk Plan Owner and review risk plans periodically for reporting to NBC(D).
Act as the People Directorate Intelligent Customer for the Future Maritime Support Programme (FMSP) and future Gateway Agreement contracts (NSIGN). Attend meetings, rating the service provided by the Industry Partner for any People related requirements and accompany SMEs from within the People Directorate to relevant meetings regarding aspects of the contract.
Lead the analysis and summation of the NBC(D) People Survey results, including production of a local NBC(D) results slide pack to share across the organisation. Conduct analysis to compare the People Survey trends. Act as the People Directorate representative on the NBC(D) People Forum.
Support the People Group Head, Deputy People Head and Senior Line Managers & staff on all people related issues.
Have a thorough knowledge of people-related policies, able to interpret policy and provide clear advice to aid the strategic thinking of the business.
Signpost NBC(D) staff to the appropriate People Specialist Services when required.
Troubleshoot & research specific people issues; share knowledge, contribute ideas & identify people related opportunities/interventions.
In This Role You Will
Design, develop and implement a full induction process, to include a face-to-face induction of all new staff to the Naval Base Commander Devonport (NBC(D)) organisation, both Civilian and Military. Facilitate and arrange these inductions, supplemented by a NBC(D) Joiners Survey regarding the joining process.
Design, develop and implement a full leavers process, including NBC(D) local exit surveys, exit interviews and analysis/trending of the information gathered for all Civilian staff.
Lead on local engagement with Trades Unions (TU) representatives across the HMNB Devonport site, and in the absence of a TU Chair, arrange local informal meetings with TU Reps to discuss and share information/concerns. Act as the point of contact for Navy Command HQ TUs and attend meetings when diarised.
Support the People Group Head & Deputy People Head in managing any NBC(D) level risks raised by the People Directorate. Act as the Risk Plan Owner and review risk plans periodically for reporting to NBC(D).
Act as the People Directorate Intelligent Customer for the Future Maritime Support Programme (FMSP) and future Gateway Agreement contracts (NSIGN). Attend meetings, rating the service provided by the Industry Partner for any People related requirements and accompany SMEs from within the People Directorate to relevant meetings regarding aspects of the contract.
Lead the analysis and summation of the NBC(D) People Survey results, including production of a local NBC(D) results slide pack to share across the organisation. Conduct analysis to compare the People Survey trends. Act as the People Directorate representative on the NBC(D) People Forum.
Support the People Group Head, Deputy People Head and Senior Line Managers & staff on all people related issues.
Have a thorough knowledge of people-related policies, able to interpret policy and provide clear advice to aid the strategic thinking of the business.
Signpost NBC(D) staff to the appropriate People Specialist Services when required.
Troubleshoot & research specific people issues; share knowledge, contribute ideas & identify people related opportunities/interventions.
Person specification
The position requires a passionate and enthusiastic people person who has a strong team ethic. A diplomatic team-player who can establish positive relationships and work collaboratively with stakeholders across the organisation and at all levels.
They must have strong interpersonal skills and the ability to build collaborative relationships, as well as the ability to listen to and interact confidently with others. There is a requirement to manage multiple tasks effectively, ensuring a quality output is maintained, all whilst demonstrating accuracy and attention to detail.
To be successful for the NBC(D) People Relations Manager role, you will have:
A level 4 minimum qualification in a business-related subject or extensive relevant experience at the discretion of the Line Manager.
Demonstrable experience working in a people-related role, providing advice and support to achieve a positive outcome.
Behaviours
We'll assess you against these behaviours during the selection process:
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience.
Candidates will be required to provide a statement of suitability. (750 Words)
At sift, you will be assessed against your CV and Statement of suitability and the following behaviours:
At interview, you will be assessed against the following behaviours:
Sift will take place at HMNB Devonport.
Interviews will be held face to face at HMNB Devonport. Dates TBC. Further details will be provided to you should you be selected for interview.
To ensure that no one is put at a disadvantage during the recruitment process due to disability, condition or impairment, our intent is to reduce or remove any barriers where possible and provide additional support where appropriate both during this recruitment process and in the role once a suitable candidate has been appointed. Therefore, if you feel you would wish to discuss any reasonable adjustment either as part of this recruitment process or if you were to be appointed in the role being advertised, please do so with the recruiting line manager.
The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.
The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [email protected].
As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: [email protected].
Job Summary
Devonport Naval Base is the nerve centre for the Royal Navy in the South West. It supports operations around the globe and provides the ships, submarines, people, and equipment to deliver the UK’s defence policy. Its mission is to meet the support and operating requirements for the Naval Service and UK’s allies, from the South West, reaching worldwide.
The unique opportunities offered within are varied, challenging and exciting and support Navy Command’s role to generate and operate forces for today and to ensure we are ready for tomorrow by developing and delivering the Navy of the future. Navy Command provides an open, flexible and supportive work environment and Civil Servants and Armed Forces personnel work together in a wealth of interesting and challenging jobs in different disciplines, from finance; legal services; personnel and HR; project planning, operations and managing contracts, to media and communications.
The MOD provides an excellent opportunity to develop skills through personal development and offers flexible working, excellent annual leave and maternity allowances and a very competitive pension scheme.
In Navy Command we understand the everyday commitments both inside and outside the workplace, so our aim is to provide the flexibility to maintain a great work-life balance. We also offer an impressive range of on-site facilities including a gymnasium, tennis courts and other sporting facilities, a children’s nursery, food outlets and a handy shop.
This position is advertised at 37 hours per week.
Job Description
In this role you will:
Design, develop and implement a full induction process, to include a face-to-face induction of all new staff to the Naval Base Commander Devonport (NBC(D)) organisation, both Civilian and Military. Facilitate and arrange these inductions, supplemented by a NBC(D) Joiners Survey regarding the joining process.
Design, develop and implement a full leavers process, including NBC(D) local exit surveys, exit interviews and analysis/trending of the information gathered for all Civilian staff.
Lead on local engagement with Trades Unions (TU) representatives across the HMNB Devonport site, and in the absence of a TU Chair, arrange local informal meetings with TU Reps to discuss and share information/concerns. Act as the point of contact for Navy Command HQ TUs and attend meetings when diarised.
Support the People Group Head & Deputy People Head in managing any NBC(D) level risks raised by the People Directorate. Act as the Risk Plan Owner and review risk plans periodically for reporting to NBC(D).
Act as the People Directorate Intelligent Customer for the Future Maritime Support Programme (FMSP) and future Gateway Agreement contracts (NSIGN). Attend meetings, rating the service provided by the Industry Partner for any People related requirements and accompany SMEs from within the People Directorate to relevant meetings regarding aspects of the contract.
Lead the analysis and summation of the NBC(D) People Survey results, including production of a local NBC(D) results slide pack to share across the organisation. Conduct analysis to compare the People Survey trends. Act as the People Directorate representative on the NBC(D) People Forum.
Support the People Group Head, Deputy People Head and Senior Line Managers & staff on all people related issues.
Have a thorough knowledge of people-related policies, able to interpret policy and provide clear advice to aid the strategic thinking of the business.
Signpost NBC(D) staff to the appropriate People Specialist Services when required.
Troubleshoot & research specific people issues; share knowledge, contribute ideas & identify people related opportunities/interventions.
In This Role You Will
Design, develop and implement a full induction process, to include a face-to-face induction of all new staff to the Naval Base Commander Devonport (NBC(D)) organisation, both Civilian and Military. Facilitate and arrange these inductions, supplemented by a NBC(D) Joiners Survey regarding the joining process.
Design, develop and implement a full leavers process, including NBC(D) local exit surveys, exit interviews and analysis/trending of the information gathered for all Civilian staff.
Lead on local engagement with Trades Unions (TU) representatives across the HMNB Devonport site, and in the absence of a TU Chair, arrange local informal meetings with TU Reps to discuss and share information/concerns. Act as the point of contact for Navy Command HQ TUs and attend meetings when diarised.
Support the People Group Head & Deputy People Head in managing any NBC(D) level risks raised by the People Directorate. Act as the Risk Plan Owner and review risk plans periodically for reporting to NBC(D).
Act as the People Directorate Intelligent Customer for the Future Maritime Support Programme (FMSP) and future Gateway Agreement contracts (NSIGN). Attend meetings, rating the service provided by the Industry Partner for any People related requirements and accompany SMEs from within the People Directorate to relevant meetings regarding aspects of the contract.
Lead the analysis and summation of the NBC(D) People Survey results, including production of a local NBC(D) results slide pack to share across the organisation. Conduct analysis to compare the People Survey trends. Act as the People Directorate representative on the NBC(D) People Forum.
Support the People Group Head, Deputy People Head and Senior Line Managers & staff on all people related issues.
Have a thorough knowledge of people-related policies, able to interpret policy and provide clear advice to aid the strategic thinking of the business.
Signpost NBC(D) staff to the appropriate People Specialist Services when required.
Troubleshoot & research specific people issues; share knowledge, contribute ideas & identify people related opportunities/interventions.
Person specification
The position requires a passionate and enthusiastic people person who has a strong team ethic. A diplomatic team-player who can establish positive relationships and work collaboratively with stakeholders across the organisation and at all levels.
They must have strong interpersonal skills and the ability to build collaborative relationships, as well as the ability to listen to and interact confidently with others. There is a requirement to manage multiple tasks effectively, ensuring a quality output is maintained, all whilst demonstrating accuracy and attention to detail.
To be successful for the NBC(D) People Relations Manager role, you will have:
A level 4 minimum qualification in a business-related subject or extensive relevant experience at the discretion of the Line Manager.
Demonstrable experience working in a people-related role, providing advice and support to achieve a positive outcome.
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Working Together
- Seeing the Big Picture
- Communicating and Influencing
- Working Together
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience.
Candidates will be required to provide a statement of suitability. (750 Words)
At sift, you will be assessed against your CV and Statement of suitability and the following behaviours:
- Communicating and Influencing
- Working Together
At interview, you will be assessed against the following behaviours:
- Communicating and Influencing
- Working Together
- Seeing the Big Picture
Sift will take place at HMNB Devonport.
Interviews will be held face to face at HMNB Devonport. Dates TBC. Further details will be provided to you should you be selected for interview.
To ensure that no one is put at a disadvantage during the recruitment process due to disability, condition or impairment, our intent is to reduce or remove any barriers where possible and provide additional support where appropriate both during this recruitment process and in the role once a suitable candidate has been appointed. Therefore, if you feel you would wish to discuss any reasonable adjustment either as part of this recruitment process or if you were to be appointed in the role being advertised, please do so with the recruiting line manager.
The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.
The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [email protected].
As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
- Name : Fraser Bailey
- Email : [email protected]
- Email : [email protected]
Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: [email protected].
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