Parts Advisor

Reference Number - 0123445567567 Location Gloucester Salary £27,000 basic

At Wessex Garages, we’ve been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these leading brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme.

We’re proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust — values that are at the heart of everything we do.

The Role

We are looking for a dedicated Parts Advisor to join our small, dynamic team. Reporting to the Parts Manager, you will play a key role in ensuring customers and Technicians have the right parts exactly when they need them.

Key Responsibilities:

• Coordinate parts sales to maintain seamless availability for customers and Technicians.
• Engage with customers both in person and over the phone, handling enquiries professionally and efficiently.
• Work closely with the team to ensure smooth day-to-day operations.
• Serve parts to in-house and retail customers.
• Manage stock deliveries and collections, including some lifting and carrying.
• Understand customer needs and provide tailored product/service recommendations.

What We’re Looking For:

• Motor parts experience is essential.
• Strong time management and prioritisation skills.
• Ability to stay calm and focused in a fast-paced, high-volume environment.
• Keen attention to detail with a commitment to high-quality work.
• Passion for delivering excellent customer service.
• A team player with a supportive and collaborative attitude.
• A friendly, enthusiastic personality with a positive approach to work.

If you’re looking for a varied role in a supportive team with room to progress, we’d love to hear from you!

Key Information:

• Working Pattern: 40 hours a week Mon - Fri 8:30am – 5:30pm, Saturdays 8:30am – 12:30pm at 1.5x OT

Why Join Wessex Garages?
We’re committed to supporting our people with a range of benefits designed to promote wellbeing, reward loyalty, and enhance your overall experience at work:

• Holiday Allowance – Enjoy 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
• Pension Scheme – We contribute to your future with company-backed pension support.
• Exclusive Employee Schemes – Take advantage of our discounted car purchase programme and Cycle to Work scheme after completing your probation.
• Wellbeing Support – Through our partnership with Menable, a specialist service for the automotive sector, you’ll have free access to confidential coaching, wellbeing check ins, and referral support where needed.
• Health Benefits – We provide complimentary eye tests and flu vaccination vouchers to help you stay healthy year-round.
• Event Perks – As proud sponsors of Bristol Bears Rugby and Cardiff Devils Ice Hockey, we offer a limited number of free tickets to each game for our colleagues.

Please note:

• Driving licence checks will be carried out during the recruitment process.
• We are unable to provide visa sponsorship for this position.
• Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.