Civil Enforcement Officer

Job Summary: Act as a visible and approachable presence in the community, patrolling designated areas to provide guidance to the public while enforcing road traffic regulations, including the issuance of Penalty Charge Notices when appropriate.

Support the reduction of traffic congestion and improvement of air quality by managing kerbside activity and ensuring compliance with parking restrictions, using a moped, bicycle, or on foot in all weather conditions.

Deliver excellent customer service by engaging respectfully with the public at all times and help to uphold a safe, orderly, and customer-focused environment Job Description: Monitor on-street and off-street parking areas using a moped, bicycle, or on foot, ensuring vehicles are parked in accordance with relevant regulations, and issue Penalty Charge Notices (PCNs) where non-compliance is identified, in line with local traffic orders Act as a visible and reassuring presence to encourage compliance, promoting responsible parking through positive public engagement and providing accurate, helpful advice on parking rules and facilities to residents and visitors Collect and record comprehensive evidence to support the issuance of PCNs, including writing clear and accurate reports, capturing photographic evidence, and maintaining simultaneously notes in official records Identify and authorise the immobilisation or removal of vehicles in line with regulatory guidelines, where necessary to support enforcement operations or ensure public safety Regularly inspect pay and display machines, signage, and car park equipment, reporting faults, vandalism, or maintenance issues promptly to ensure continuous service and public accessibility. Observe and report damaged or missing street furniture, unclear road markings, or suspicious vehicles, contributing to the upkeep and safety of the public realm Attend court hearings or tribunal proceedings where required, providing factual witness statements and supporting documentation when a PCN is formally challenged Collaborate with community safety partners such as Police Community Support Officers and local law enforcement, sharing relevant observations to address anti-social behaviour and support wider community safety initiatives. Stay informed about changes in legislation, policies, and systems affecting parking enforcement, attending training sessions and continually developing professional knowledge relevant to the role Support the development of colleagues by providing guidance and informal mentoring, sharing knowledge and promoting a culture of continuous improvement and teamwork Carry out any additional duties commensurate with the role and grading, supporting the flexible delivery of service priorities across the team Operate in line with the company’s core values and professional standards, demonstrating integrity, accountability, and respect in all interactions with the public and colleagues, and contributing positively to the reputation of the service Experience / Systems knowledge

• Relevant experience in a comparable role, acceptable.
• Hand-held computers, with an integrated camera and printers for recording evidence and issuing PCNs
• Two-way radios, or mobile phones, to keep in contact with supervisors
• Body camera to be activated in the event of a confrontation with a driver or member of the public

Knowledge, Skills and Experience Required

• Strong written and verbal communication skills in English are essential to effectively carry out the duties of this role, including engaging with the public, completing accurate documentation, and understanding enforcement procedures
• Experience in managing Civil Parking Enforcement, and a solid understanding of on-street and off-street parking regulations, policies, and procedures, essential.
• Strong understanding of parking enforcement legislation, particularly the Traffic Management Act 2004, essential.
• Excellent interpersonal skills and the ability to effectively collaborate with colleagues, Trellint clients, customers, and external stakeholders, when appropriate, able to challenge with tact and diplomacy.
• Good problem-solving skills with the ability to assess situations quickly and make informed decisions.
• Proficiency in using IT systems including hand-held devices, radios, mobile phones, body cameras; and software such as Microsoft Outlook, Teams, Excel and Word.
• A keen eye for detail to ensure quality enforcement and compliance with parking regulations.
• High level of personal integrity, who displays respect and empathy for others and is consistent, whilst understanding the impact of own actions on colleagues.
• A full, clean driving license; valid CBT and cycle proficiency training, essential.

• There may be occasions where the post holder is required to work outside of standard hours and/or attend meetings and events outside of normal office base and local borough.
• The role requires shift-based work, including evenings, weekends, and public holidays.

The position holder must be comfortable working both in the office and on the street, conducting enforcement duties. Uniform and necessary enforcement equipment will be provided We want to make Trellint a great place to work and a great organisation that really delivers for its clients. Our values define the behaviours we expect from our people and are designed to guide how we work, every day. Everyone within the organisation is expected to demonstrate the following behaviours:
Accountability We own our results and are accountable to ourselves and each other for our successes. We share progress, challenges, and results candidly to ensure that our work aligns collectively to our goals and client commitments. We provide the necessary support and resources to foster trust within our team and establish a culture where responsibility is embraced and encouraged in order to continuously improve.

• Takes ownership of responsibilities and outcomes, ensuring tasks are completed to the highest standard.
• Proactively identifies issues and follows through on solutions without needing external prompts.
• Regularly monitors progress and communicates updates to keep stakeholders informed.
• Encourages accountability within the team, setting clear expectations and providing support when needed.
• Reflects on results, learns from feedback, and applies lessons to future efforts.

Commitment We believe our commitment to both our clients and our team is the cornerstone of our success. We prioritize the success of our clients by reliably delivering dependable and innovative solutions. We have an unwavering focus on achieving our goals and those of our clients by fostering a culture that is supportive to our employees as well as being fully invested in all our relationships.

• Demonstrates dedication to achieving team and organizational goals, even in the face of challenges.
• Goes the extra mile to ensure projects and tasks are completed effectively and on time.
• Actively supports colleagues by sharing knowledge, offering assistance, and fostering collaboration.
• Shows resilience and determination, maintaining focus and positivity under pressure.
• Consistently aligns personal efforts with the organization’s vision and mission, contributing to long-term success.

Excellence We bring excellence in all we do. Our mindset is to deliver beyond expectations of ourselves, our teammates, and our Clients. We strive to be leaders in our Industry bringing innovation and best practices to our product offerings, operational performance, and partnerships. We owe it to ourselves and our Clients to always raise the bar

• Sets and maintains high standards for quality, accuracy, and attention to detail in all work.
• Continuously seeks ways to improve processes, tools, and personal skills to enhance performance.
• Embraces innovation and creativity to find new solutions and improve outcomes.
• Celebrates team and individual successes while identifying opportunities for growth.

Consistently delivers work that exceeds expectations, striving for exceptional results Integrity We believe integrity is about honesty and being true to oneself and to our teammates, our Clients, & our vendors, maintaining moral consistency, trustworthiness, self-reflection and upholding ethical standards in all aspects of life. We align to our values and principles, even when no one is watching. We make decisions based on a clear sense of right and wrong, and standing up for what is just, even if it is inconvenient or challenging

• Consistently acts with honesty and fairness, even in challenging or high-pressure situations.
• Makes decisions based on ethical principles, prioritizing what is right over convenience.
• Takes responsibility for actions and admits mistakes, focusing on solutions rather than blame.
• Leads by example, upholding organizational values and encouraging others to do the same.
• Treats everyone with respect and fairness, regardless of role or circumstance.

Trust We believe that everything begins with trust. We are thoughtful and transparent in communications at all levels. We respect one another and promote team members to have confidence in themselves, their team, and our solutions. Our relationships, both internal and external, believe in the commitments we make.

• Builds open and honest relationships by communicating transparently and actively listening.
• Keeps commitments and delivers on promises to foster confidence and reliability.
• Shares information and feedback constructively to promote collaboration and teamwork.
• Demonstrates empathy and understanding when working with colleagues and stakeholders.

Respects confidentiality and ensures sensitive information is handled appropriately
Worker Type: Regular Number of Openings Available: 1