Contracts Co-ordinator

About The Role

Are you passionate about delivering exceptional customer service and building strong relationships? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you!
At Arco, the UK’s leading integrated health and safety experts, we’re looking for a dedicated and proactive Contract Co-ordinator to join our team. In this pivotal role, you’ll ensure our key customers receive outstanding service by managing their orders, back-orders, and stock settings. Acting as the vital link between customers, National Account Managers (NAMs), and internal support teams, you’ll play a crucial role in driving customer satisfaction and exceeding expectations.
As part of the role you would be required to undergo BPSS (Baseline Personal Security Standard) and DBS checks.

Key responsibilities include:

• Ensuring the on-site store is open for the core-contracted hours of 09:00 – 15:00.
  
• Delivering first class customer service.
  
• Effectively managing customer orders and quotations utilising both Arco’s and Customers ordering platforms.
  
• Managing dedicated customer email inbox.
  
• Support key stakeholders to manage respiratory equipment.
  
• Pro-active manage customer back orders, looking at ways to deliver to time, source alternatives and keep NAM and customers updated.
  
• Attend monthly and quarterly review meetings with the customer when required.
• Create and send Monthly Loader Updates (catalogue management)

On top of working for the UK’s leading integrated health and safety experts, you’ll also receive:

• A competitive starting salary plus uncapped commission!
  
• 32 days holiday inclusive of bank holidays, plus the option to purchase up to 5 more days
  
• 2 fully paid Community Volunteering days every year
  
• An excellent pension and Life Assurance scheme
  
• A huge range of high street retailer discounts to help with cost of living via MyArco Perks
  
• Free, 24-hour access to our Employee Assistance Programme
  
• Access to our Learning Management System, to support your personal and career development
• Long-term service awards – we’re proud to have employees who have worked for us for 40 years

The ideal Contract Co-ordinator will be/have

• Strong communication skills
  
• Excellent customer service skills
  
• Supply chain knowledge
  
• Ability to plan, prioritise and effectively manage daily/weekly workload
  
• Knowledge/experience of SAP and other related IT systems
  
• Self motivated
  
• Able to deal with complex and demanding customers
  
• Excellent knowledge of products, customers, their activities and vendors
  

About Us

With a 140-year legacy, Arco are recognised as the UK's leading safety experts. As the only integrated safety products and services business, our size, scale and reputation in the sector are why we have such an impressive portfolio of accounts and customers. We're the expert safety partner with a unique mix of specialist expertise and practical real-life industry knowledge.

We are now on a transformation journey to become more profitable and sustainable, with investment into our growing business to help achieve this. This is an exciting and demanding time for the business. There is opportunity to shape and challenge the transformation journey and future growth, while balance the pressure to deliver sales growth and financial targets that are necessary to support the future growth. Our behaviours; Care, Collaborate, Perform and Deliver, are embedded within our culture, to drive performance and ensure we succeed together and are rewarded for that shared success. Because It’s on us. To deliver. Together.

Diversity and Inclusion at Arco means understanding everyone's views and giving colleagues a sense of belonging. We respect and value individuals for their unique skills, experiences and ideas; to ensure we can be at our best. By creating a supportive and inclusive environment we will be an organisation able to drive our strategic goals, attracting and developing great people to be a more profitable and sustainable business for generations to come.
Be Safe, Be Yourself, Be Your Best.