Customer Fulfillment (Process Support Team) Analyst

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid, Glade, Ziploc and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

Analyst - Customer Fulfilment (Process Support Team)

Location: Frimley, Surrey

Function: Supply Chain – Shared Service Centre

About The Role

You'll provide support and expertise to the whole Customer Fulfilment Team for the following tasks (may not be limited to):

• Order Automation tools
• SAP trouble-shooting and SAP training/On-boarding
• SOAR compliance
• Reporting and Analytics
  
  

Drive and support for global initiatives with other SSCs and regional Customer fulfilment SMEs, Design and build reports, dashboards and analysis in Excel, Power BI and Tableau that lead to actionable insights and establish a reporting synergy between the SCJ business units.

This role is a 12 month Fixed Term contract

We do not support International Relocation for this role.

Responsibilities

Relationship Building

• To work closely with other members of the Customer Fulfilment Collaboration Team and Centralised Operations Team as well as the Associate Managers to provide outstanding process support to all stakeholders.
• To work closely with OPEX team and Lean Champions to drive process improvements & standardisation within the department.
  
  

Process Excellence

• Be the process expert, owner, trainer and main point of contact within (but not restricted to) the EMEA Customer Fulfilment function.
• Drive and deliver process-level improvements.
• Keep relevant training documentation accurate and available at all times
• Where applicable, represent EMEA CF team on Global SME program.
• Work with regional SMEs to standardize and/or implement global processes and tools.
  
  

Continuous Improvement

• Create capacity & drive efficiency by simplification and standardization of processes & procedures across multiple countries.
  
  

Experience You’ll Bring

• Order to delivery knowledge / experience
• Excellent communication and presentation skills
• Ability to work independently and prioritize tasks
• Strong team player skills - supporting customer fulfilment teams
• Strong analytical skills
• Highly proficient in Excel and SAP knowledge and knowledge of Tableau, Power BI is an advantage
  
  

Behaviours You’ll Need

• LEAN mindset
• Flexibility/adaptability/willing to work across processes
• Excellent organizational skills and ability to multitask
• Problem solving and results focused
  
  

What’s in it for you?

• Competitive pay & benefits incl Profit Share
• Flexible starting and finishing times + 4.5 day working week
• 33 days annual leave including public holidays due to supporting European countries
• Pension, Life cover & Health Insurance
• Shuttle bus service from local train stations, EV Charging points, Cycle to Work Scheme
• Newly updated onsite Gym with free classes and spin studio
  
  

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.