Workshop Supervisor

Job Title:

Mechanic

Department:

Service, Damage, Maintenance

Reports To:

ACL Workshop Development Manager

Location:

Bathgate

Corporate Overview:

ACL Hire Limited has continuously diversified to provide public and private sector needs in the vehicle sales, services and rental industry.

With over 30 years experience we strive to provide the very best quality vehicles on demand throughout the UK.

With an experienced and efficient staff base we work to always ensure a high level of customer satisfaction.

Job Summary:

The role of Vehicle Technician consists of:

• Ability to test, diagnose; carry out repairs and servicing and undertake all mechanical repairs of vehicules to exceelent standards and to the appropriate specification.
• Examine vehicles, recognise and provide a report on vehicle (or component) defects or systems of impending failure.
• Technicians replace tyres when worn, damaged or faulty ensuring that all work is carried out in accordance with Technical standards and any work instructions. Tyre replacement work involves but is not limited to;
• Ability to use a range of tools to aid the Job holder in their role and ability to work on a range of vehicles and make and models.
• Adhering to manufacturers’ procedures and processes wherever relevant.
• Diagnose the customers’ needs by listening, responding and explaining work required, to ensure the vehicle is in a safe and road worthy condition prior to leaving the depot.
• Identify work and faulty components in accordance with technical standards and any work instructions.
  
  

Organisational Structure:

• This role will report directly into the ACL Workshop Development Manager.
  
  

Key Accountabilities:

• Assist in meeting VOR days of vehicles
• Provide an excellent customer service experience
• Maintain a good understanding of outsourced third-party suppliers in order to achieve a quick turnaround of vehicle out of service maximising the volume of vehicles available for rent
• Maintain a close working relationship with individuals throughout the organisation
• Assist in maintain the parts ordering process for the fleet repair process
• Assist with all repairs required within the facility and the use of outsource suppliers
  
  

Authority / Influence Over Resources:

• Responsible for obtaining the correct information from the customer and thus supplying the correct information through to the ACL Workshop Development Manager and subsequently the workshop technician(s) and associated administration staff
  
  

Authority For Change:

• Limited within the service department and only upon approval from the ACL Workshop Development Manager or via ACL Hire Operations Manager
• Able to propose changes to the ACL Workshop Development Manager
  
  

Internal / External Interaction:

• Be in direct contact with the ACL Workshop Development Manager & Lead Damage and Maintenance Administrator
• Ability to interact with team members, customers and public
  
  

Person Specification

Essential

Education and professional qualifications:

• Full UK driving licence
• Customer service focussed
• Be able to provide a clear understanding to customers of any work that requires to be undertaken to their vehicle(s)
• Automotive Qualification: IMI Level 3 Diploma in Light Vehicle Maintenance and Repair or equivalent (i.e. City & Guilds) as a minimum
  
  

Essential

Work experience / background:

• A team player mindset but remain competitive
• Worked in previous environment – mobile or workshop
• Worked with all types of commercial vehicles and be able to multi-task jobs
  
  

Desirable

• Customer focused person
• Great attitude to work
• Work as part of a team
  
  

Essential

Technical / business skills & knowledge:

• Financial awareness
• Ability to make decisions quickly taking into account all the issues
• Assist and maintain a process or function effectively and efficiently
• Competent written and verbal communication skills.
• Ability to work alongside and others to ensure performance levels
• Be able to work as part of a team with motivation and continuously improving performance.
  
  

Desirable

• Be able to have the foresight and ability to forward plan
• Work with IDS machine
  
  

Essential

Other requirements:

• Effectively communicate with individuals within the organisation and with customers
• Maintain a high level of commitment to the Customer Led, Service Driven vision to make ACL Hire/Avis Budget the best provider of vehicle rental service as determined by our customer.
  
  

Desirable

• Complete regular training to company and/or industry standards
  
  

Broxburn

Midlothian

United Kingdom