Senior Personal Injury Claims Handler

Company Description/ Business Unit

Location: Tunbridge Wells (Hybrid - 3 office days per week)
Employment Type: Full time / Permanent

Thought The AA only provide roadside assistance? Think again.

For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as our Senior Personal Injury Claims Handler you’ll play a key part to our success and join us on this exciting motoring journey.

#LI-CL1 #LI-Hybird

This is the job

As a Senior Personal Injury Handler, you will support the Personal Injury department in its objective of effectively managing OIC/MOJ/Fast track (Intermediate track) track (& Scottish Law) Personal injury claims. Through the development of departmental processes, training and implementation of change, your technical expertise will pay a key role in ensuring the Personal Injury Team remains at the forefront of the evolving personal injury picture.

What will I be doing?

• Managing Personal Injury Claims – Handling cases up to £100k across all areas, ensuring alignment with claims philosophy, procedures, and service levels
• Providing Technical Expertise – Acting as a key knowledge resource to shape the team’s strategic direction.
• Conducting Audits – Overseeing departmental audits to maintain best practices and drive operational excellence
• Coaching & Training – Supporting colleagues with mentoring and technical development to enhance overall team capability
• Driving Change & Improvement – Assisting the team leader with change initiatives to ensure continuous enhancement of processes
• Collaborating with Internal Teams – Working closely with Credit Hire and counter-fraud teams to ensure claims are managed effectively and risks mitigated
• Identifying and liaising with Large Loss and Technical PI teams on high value cases

What do I need?

• Strong understanding of insurance principles, indemnity, liability, RTA, Article 75 and case law.
• Personal Injury Claims Experience – Experience of handling and understanding
  OIC / MOJ, Intermediate track & Scottish cases.
• Experience in managing cases involving vulnerable road users and minors.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.