AO Administrative Officer
UK Ministry of Defence
Date: 5 hours ago
City: Ruislip, England
Contract type: Full time
Station Medical Centre, RAF Northolt, West End Road, Ruislip HA4 6NG
Job Summary
Here at Defence Primary Healthcare (DPHC), we are inclusive and dedicated, working to provide excellent care to our entitled personnel!
We are looking for a friendly, well-organised and adaptable AO Administrative Officer to join our encouraging and welcoming team of dedicated military and civilian healthcare professionals and administrative staff located at Northolt Medical Centre. For the role you will need to be Information Technology (IT) Literate, have excellent communication skills and be a team worker.
This role is a permanent, full time position, offering 37 hours per week, requests to work flexibly and/or part time will be considered, taking into account business needs.
Does this sound like the role for you? If so, we would love to hear from you!
Strategic Command Transformation
Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities. Throughout, the Command’s transformation programme is committed to following the MOD’s framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Command’s personnel and Trade Unions.
Job Description
The post holder will work as a member of the treatment facility team (Northolt and Northwood), which will provide comprehensive, efficient, and effective service in accordance with Ministry of Defence and Defence Primary Healthcare (DPHC) policies and procedures. The duties could include the preparation of notes and statistics before clinics and surgeries. Administration of all clinical records for Service personnel and entitled civilians. General secretarial and administrative support to the Practice team. Facilitation of effective communication between patients, members of the team, secondary care and other associated healthcare agencies. The post holder will be required to use the Defence Medical Information Capability Program (DMICP) computer system, having completed all necessary training. As the Practice Administrator/Admin Officer the post holder will have a major impact in promoting a positive image of the Healthcare Facility to patients and other users.
The post holder will work as a member of the treatment facility team (Northolt and Northwood), which will provide comprehensive, efficient, and effective service in accordance with Ministry of Defence and Defence Primary Healthcare (DPHC) policies and procedures. The duties could include the preparation of notes and statistics before clinics and surgeries. Administration of all clinical records for Service personnel and entitled civilians. General secretarial and administrative support to the Practice team. Facilitation of effective communication between patients, members of the team, secondary care and other associated healthcare agencies. The post holder will be required to use the Defence Medical Information Capability Program (DMICP) computer system, having completed all necessary training. As the Practice Administrator/Admin Officer the post holder will have a major impact in promoting a positive image of the Healthcare Facility to patients and other users.
Person specification
Duties Will Include, But Are Not Limited To
Behaviours
We'll assess you against these behaviours during the selection process:
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.
At application stage you will be assessed against the following behaviours:
At interview you will be assessed against the following behaviours:
There will be no reimbursement for any travel expenses for the interview.
Requests to work flexibly and/or part time will be considered, taking into account business needs.
Please note the salary will be pro-rata where part time hours are undertaken.
If you are currently employed under Agenda for Change terms and conditions, you will not be eligible to apply for this post.
Please see the link to our YouTube channel for advice preparing your best responses with some hints and tips on answering behaviour-based questions. Hints and tips such as: Your behaviours can be based on situations from work, volunteering or home; match your situation to the behaviour requested and how to use your 250-word limit.
Are you applying for a job in Civil Service? - YouTube
There is no requirement to deploy as this is met by our uniformed personnel, but you will form the continuity of care required by our patients when based at home.
This post does not offer any assistance with relocation allowances.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
This vacancy is part of the A Great Place to Work for Veterans initiative. Making the Civil Service a Great Place to Work for Veterans - GOV.UK
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact [email protected].
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
Please see the Further Information document
Job Summary
Here at Defence Primary Healthcare (DPHC), we are inclusive and dedicated, working to provide excellent care to our entitled personnel!
We are looking for a friendly, well-organised and adaptable AO Administrative Officer to join our encouraging and welcoming team of dedicated military and civilian healthcare professionals and administrative staff located at Northolt Medical Centre. For the role you will need to be Information Technology (IT) Literate, have excellent communication skills and be a team worker.
This role is a permanent, full time position, offering 37 hours per week, requests to work flexibly and/or part time will be considered, taking into account business needs.
Does this sound like the role for you? If so, we would love to hear from you!
Strategic Command Transformation
Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities. Throughout, the Command’s transformation programme is committed to following the MOD’s framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Command’s personnel and Trade Unions.
Job Description
The post holder will work as a member of the treatment facility team (Northolt and Northwood), which will provide comprehensive, efficient, and effective service in accordance with Ministry of Defence and Defence Primary Healthcare (DPHC) policies and procedures. The duties could include the preparation of notes and statistics before clinics and surgeries. Administration of all clinical records for Service personnel and entitled civilians. General secretarial and administrative support to the Practice team. Facilitation of effective communication between patients, members of the team, secondary care and other associated healthcare agencies. The post holder will be required to use the Defence Medical Information Capability Program (DMICP) computer system, having completed all necessary training. As the Practice Administrator/Admin Officer the post holder will have a major impact in promoting a positive image of the Healthcare Facility to patients and other users.
The post holder will work as a member of the treatment facility team (Northolt and Northwood), which will provide comprehensive, efficient, and effective service in accordance with Ministry of Defence and Defence Primary Healthcare (DPHC) policies and procedures. The duties could include the preparation of notes and statistics before clinics and surgeries. Administration of all clinical records for Service personnel and entitled civilians. General secretarial and administrative support to the Practice team. Facilitation of effective communication between patients, members of the team, secondary care and other associated healthcare agencies. The post holder will be required to use the Defence Medical Information Capability Program (DMICP) computer system, having completed all necessary training. As the Practice Administrator/Admin Officer the post holder will have a major impact in promoting a positive image of the Healthcare Facility to patients and other users.
Person specification
Duties Will Include, But Are Not Limited To
- Maintaining security in accordance with Practice protocols. Maintaining Health and Safety and Environmental protection standards and Control of Substances Hazardous to Health (COSHH). Ensuring colleagues and visitors to the Practice comply with Practice Health and Safety policy. Reporting all accidents, injuries and dangerous occurrences promptly to line management.
- Ensuring that the reception areas are never left unmanned during normal working hours and that patient and reception waiting areas are always clean and tidy. Ensuring patient information booklets are available and current. Ensuring that information boards are current.
- Overseeing the running of clinics, maintaining and monitoring the Practice appointments system. Preparing documentation for all clinics, checking documents after clinics and taking appropriate action and filing away documents promptly.
- Ensuring that all medical documentation/records are up-to-date, accurate and neat. Managing the implementation of systems for the successful performance of medico-legal requirements, medical ethics and patient confidentiality.
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures. Some analytical work may also be required in the form of requests for searches and data gathering for certain projects.
- Receiving specimens from patients following Health and Safety guidelines, ensuring they are passed to the appropriate clinician. Logs and dispatches specimens to be sent to the Pathology Department.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Seeing the Big Picture
- Communicating and Influencing
- Managing a Quality Service
- Working Together
- Changing and Improving
- On Site Parking
- Learning and development tailored to your role
- A culture encouraging inclusion and diversity
- A Civil Service pension
- Access to discount cards through subscription
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.
At application stage you will be assessed against the following behaviours:
- Leadership
- Seeing the big Picture
- Communicating and Influencing
- Managing a Quality Service
- Working Together
- Changing and Improving
At interview you will be assessed against the following behaviours:
- Leadership
- Seeing the big Picture
- Communicating and Influencing
- Managing a Quality Service
- Working Together
- Changing and Improving
There will be no reimbursement for any travel expenses for the interview.
Requests to work flexibly and/or part time will be considered, taking into account business needs.
Please note the salary will be pro-rata where part time hours are undertaken.
If you are currently employed under Agenda for Change terms and conditions, you will not be eligible to apply for this post.
Please see the link to our YouTube channel for advice preparing your best responses with some hints and tips on answering behaviour-based questions. Hints and tips such as: Your behaviours can be based on situations from work, volunteering or home; match your situation to the behaviour requested and how to use your 250-word limit.
Are you applying for a job in Civil Service? - YouTube
There is no requirement to deploy as this is met by our uniformed personnel, but you will form the continuity of care required by our patients when based at home.
This post does not offer any assistance with relocation allowances.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
This vacancy is part of the A Great Place to Work for Veterans initiative. Making the Civil Service a Great Place to Work for Veterans - GOV.UK
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact [email protected].
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
- Name : Laura Shaw
- Email : [email protected]
- Email : [email protected]
Please see the Further Information document
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