Mobile Support Officer

Make a meaningful impact as a Monitoring Support Officer with Serco Workforce Solutions

You will support Field Monitoring Officers while they install and decommission monitoring equipment. Your primary role is to be an extra pair of eyes for the Field Monitoring Officer while they attend to the task they have been assigned to them.

This is a frontline role which will require you to enter the homes of those who are completing their sentences outside of prison. You would assist with the carrying of equipment, be able to hold conversation with any friend or family in the address to allow the Field Monitoring Officer to carry out their role. Take notes for the Field Monitoring Officer and any other light duties requested by the Field Monitoring Officer.

What you’ll need to succeed

• Excellent interpersonal and communication skills
• High standard of English
• Ability to work flexibly
• Ability to work well as part of a team
• Flexibility to travel within shift hours

If you’re successful in your application, you’ll need to be able to achieve BPSS (Baseline Personnel Security Standard) clearance, which we will request on your behalf.

Is this the right opportunity for you?

Because of the nature of this role, we’re looking for people who are resilient and not easily offended. You’ll be particularly well-suited for this role if you’ve worked in the prison service, security, postal service, social care, or the police forces. Online training will be required to complete prior to commencing the role which lasts for approximately one hour, as well as job shadowing, to ensure you are comfortable in your new role.

Key responsibilities:

• Check, clean, and quarantine equipment as necessary
• Liaise with the control centre to report issues or breaches
• Show respect to device wearers to support and build confidence in the justice system
• Maintain accurate paperwork and follow procedures
• Participate in team meetings

Work schedule:

The shift pattern covers 7 days per week, 24 hours per day, 365 days per year.

Core hour schedules are from 9am to 2am including weekend working however please note the majority of shifts 4pm to 2am with a 7.5 hour shift.

What's in it for you?

• Full training provided
• 25 days holiday plus 8 bank holidays
• Weekly pay
• Fantastic career development opportunities
• Free of charge DBS check
• Access to enhanced pension scheme
• Access to share save

Why Serco Workforce Solutions?

• 
  A place you can make an impact: Take pride in doing temporary work that really matters. Here you’ll work directly with the public and gain career satisfaction by providing a vital front-line service.
• A place you can count on: With us, you’ll have direct access to training, development, support to grow and many more career opportunities. Whatever you need to hit your goals, you can count on us.
• A place for you: Be part of our great team! Our temporary workers are highly valued members of SWS. We believe in putting people first, so we welcome you, we look after you and we support and empower you to care for the public and each other.