Assistant ER Advisor

Assistant ER Advisor

Birmingham - Full Time

You will be joining a team of talented, solution focussed and driven employee relations specialists. Our purpose is to support our managers to make Mitie a great place to work. We advise and coach managers in their management of ER cases, upholding fair and just policies in-line with legislation and best practice whilst balancing risk and commerciality to deliver the best results for our business.

This is a hybrid role normally 1 to 2 days per week in the office, with flexible working available. We support continuous development including those who wish to continue or begin their CIPD studies.

What are the main responsibilities?

• Management of your own caseload of ER issues using your knowledge in ER and employment law, from receipt of a case through to its conclusion

• Provide HR advice in relation to HR policy, practices & procedures

• Utilise technology, including our case management system, to remotely deliver a quality service to our customers

• Handle inbound ER phone calls from our customers

• Exposure to a wide variety of contracts across many sectors, both public and private

• Be part of a wider customer service focussed People Support team, Mitie's central HR function

What are we looking for?

• Employee Relations knowledge or keen interest in Employee Relations

• CIPD qualified or looking for the opportunity to be supported with your studies

• Proficient IT skills including MS Word, MS Excel and MS PowerPoint.

• An understanding of HR systems would be an advantage.

• Keen interest in Employment Law.

• Strong understanding of and respect for confidentiality.

Competencies

• Curious thinker - has an inquisitive mind, researches and asks questions.

• Strong customer service focus, with excellent written and oral communication skills.

• Strong case management skills where there are competing priorities

• Well organised, with the ability to work to tight deadlines and excellent attention to detail.

• Ability to work well in a team and to work on own initiative.

• Coaching & influencing – uses different approaches and influencing techniques supported by logic, facts and key benefits.