Technical Support Engineer

About the Role:

As a Support Engineer, you’ll help customers by solving technical problems and answering their questions. You'll be responsible for ensuring each issue is handled from start to finish with excellent customer service.

You'll also keep help documentation up to date and collaborate with teams across the business. You’ll support engineering projects that aim to improve customer support in the long term.

This role reports to the Support Team Lead.

Key Responsibilities:

• Manage support tickets and answer technical queries
• Provide 1st, 2nd, and 3rd line support
• Troubleshoot issues, perform software testing, and fix bugs
• Improve and maintain customer support tools and workflows
• Create and update clear, helpful documentation
• Understand the company’s API and scheduling tools to offer high-level support
• Work with engineering to resolve issues and improve the product
• Take part in product development projects as needed

What We’re Looking For:

• Experience supporting APIs or SaaS-based products
• Background in technical customer support
• Some coding experience (e.g. NodeJS, Ruby on Rails, PHP, Go, or C is helpful)
• Familiarity with MS Exchange or Office365 is a bonus, but not essential

How We Work:

We offer flexibility—whether remote, office-based, or hybrid. The support team currently spans multiple locations, and we welcome applicants from various regions.

We value work-life balance and base our work on shared principles. Clear communication, mutual trust, and a feedback-friendly environment are key to how we operate.