Digital Operations Manager
Spirax Group
Date: 11 hours ago
City: Cheltenham, England
Contract type: Full time
Location: Cheltenham, UK (Hybrid working) Benefits: 27 days holiday plus Wellbeing day, Private Medical Insurance, Bonus scheme, Sharescheme, Enhanced pension plan, Life assurance, Discount scheme.
Role Overview
We are seeking a dynamic and experienced Digital Operations Manager to join our Group IT team. Reporting to the Head of Digital Infrastructure, this pivotal role focuses on delivering exceptional digital experiences for users across the organisation. You will lead a global team, optimise operational processes, and drive innovation in end-user services to ensure secure, efficient, and user-focused digital solutions.
Your Objectives And Responsibilities Will Focus On…
Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!
Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.
Benefits
You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts’ portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan, detailed below.
Everyone is Included at Spirax Group
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.
We want everyone to be able to make their difference here, so we will always consider requests for flexible working.
We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender-neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause-friendly workplace principles and more. Learn more at www.spiraxgroup.com/en/life-at-spirax/our-inclusive-group/our-inclusion-commitments .
We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.
Role Overview
We are seeking a dynamic and experienced Digital Operations Manager to join our Group IT team. Reporting to the Head of Digital Infrastructure, this pivotal role focuses on delivering exceptional digital experiences for users across the organisation. You will lead a global team, optimise operational processes, and drive innovation in end-user services to ensure secure, efficient, and user-focused digital solutions.
Your Objectives And Responsibilities Will Focus On…
- Overseeing the delivery and performance of end-user services to ensure high customer satisfaction.
- Identifying and implement process improvements to enhance productivity and efficiency.
- Leading the design, development, and maintenance of digital platforms.
- Collaborating with cross-functional teams to ensure a secure and cohesive digital experience.
- Staying abreast of industry trends and emerging technologies to maintain cutting-edge services.
- Mentoring and developing a team of digital professionals, fostering innovation and continuous improvement.
- Ensuring security best practices are embedded in all digital service deliveries.
- Managing vendor relationships and influence service roadmaps.
- Supporting user onboarding during integrations and acquisitions.
- Acting as a key escalation point for complex issues and ensure compliance with ITSM standards.
- Participating in audits, manage risks, and oversee asset tracking throughout device lifecycles.
- Demonstrable experience in digital operations management or a related field.
- Hands-on technical expertise in tools such as Entra AD, Intune, Autopilot, and application packaging.
- Proven experience leading and mentoring digital teams.
- A strong track record of managing digital projects and services in a global environment.
- Familiarity with ITIL processes and service management frameworks.
- Experience working in fast-paced, dynamic environments with a focus on innovation.
- Strong stakeholder management and the ability to influence senior leadership.
- Experience with physical collaboration technologies, including meeting room equipment.
- Demonstrate Company Core Values at all times.
- Demonstrate strong leadership and team development capabilities.
- Be an excellent collaborator & communicator with strong influencing skills across senior stakeholders.
- Be technical proficient in end-user devices, remote management and collaboration tools.
- Possess a strategic mindset for optimising costs and improving service efficiency.
- Show strong risk management and compliance awareness.
- Be able to manage multiple projects and deliver services globally.
Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!
Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.
Benefits
You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts’ portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan, detailed below.
Everyone is Included at Spirax Group
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.
We want everyone to be able to make their difference here, so we will always consider requests for flexible working.
We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender-neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause-friendly workplace principles and more. Learn more at www.spiraxgroup.com/en/life-at-spirax/our-inclusive-group/our-inclusion-commitments .
We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.
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