Support Manager (Health and Social Care)

What does the role involve?

This is an exciting opportunity for someone ready to take the next step in their career.

The role is pivotal in managing our community relations, delivering exceptional provision for the people we support and is the first line of operational management responsible for quality of provision for a number of locations within the North East.

Key duties include:

• Ensuring support team compliance to Coquet Trust Key Performance Indicators.
• Inspire and empower your team for meaningful and impactful support and care.
• Ensure adherence to policies, maintaining high-quality support.
• Manage team recruitment, training, and development.
• Conduct regular staff meetings and 1:1’s and appraisal.
• Safeguard user rights and ensure their involvement in plans.
• Handle complaints, uphold confidentiality, and comply with GDPR.
• Monitor the locations quality, report incidents, and implement improvements.
• Coordinate with professionals and agencies for enhanced support.
• Attend training and workshops as needed.
• With trust support, undertake continuous professional development.
• Build and maintain relationship with families, people we support and their circle of support

What particular skills and experience do you need?

Our Support Manager team is committed to developing support that speaks to the heart of the personalities of the people we support. As such, it is essential that the person that undertakes this role has relevant experience in a similar organisation.

• Commitment to quality, integrity, and professionalism.
• Positive and motivating attitude.
• Confident and assertive.
• Efficient multitasking and priority management.
• Ability to handle conflict and challenging conversations
• Effective communication and team management.
• Experience in motivating and leading teams.
• Flexibility and adaptability.
• Upholding Coquet Trust's reputation and values.
• NVQ in Care Level 5 or equivalent. Someone working towards a level 5 qualification or committed to studying level 5 would be considered.
• Relevant management qualification
• GCSE or equivalent in Maths and English.
• Proficiency in Microsoft Office.
• Experience in staff management and mentoring.
• Experience in managing dispersed regional locations
• Experience in working with learning disabilities or physical disabilities.
• Experience of new location set up.
• Strong communication and delegation skills.
• Familiarity with CQC standards, Mental Capacity Act, GDPR
• Full clean UK driving licence.

Why come to work with us?

• 37 hours per week Monday to Friday.
• This role is part of the Support Manager’s on call rota for weekend cover. These shifts are scheduled in advance and average around three shifts per month (providing an additional £220 per month).
• Competitive annual salary: £32,193.00
• Hybrid working however the ability to travel between locations and Head Office is essential.
• 5.6 weeks annual leave.
• A supportive culture that puts people at its heart.
• We want lifelong partners in our organisation to come on the journey with Coquet Trust.
• Paid Training, upskilling and career development opportunities.
• Contract work - a fixed role with guaranteed hours - full time and part time available. Workplace locations serviced by public transport links.
• Long service cash awards.
• Early salary draw down system.
• Employee discount (Blue Light Card).
• Referral programme.
• Occupational Sick pay.
• Employee Assistance Programme.
• Company pension.
• Travel card loans.
• Driving lesson sponsorship scheme.