AO Practice Administrator
UK Ministry of Defence
Date: 8 hours ago
City: Catterick Garrison, England
Contract type: Full time
Cambria Lines, Munster Barracks, Catterick Garrison, DL9 3PZ
Job Summary
We are looking for a hard working and coordinated individual to join our phenomenal team at Catterick Garrison.Are you an Administrator seeking a captivating role, that offers numerous benefits and opportunities for career-development in an outstanding team?
If so, then we would love to hear from you!
This role is permanent. It is an office based role offering full time 37 hrs per week.
Requests to work flexibly and/or part time will be considered, taking into account business needs.
Please note the salary will be pro-rata where part time hours are undertaken.
Job Description
The successful candidate will support Defence Primary Health Care (DPHC) in the delivery of a safe and effective primary healthcare service within Catterick combined medical practice (CCMP) to enhance and sustain operational effectiveness. You will provide administrative support to Practice mangers and medical staff in the delivery of a safe and effective primary healthcare service across North Region.
The principal function of this post is that of co-ordination and providing full administrative support to all CCMP staff and service users.
This includes producing basic letters and typing documents, taking and producing minutes of meetings, and other general administrative tasks as required and within area of responsibility.
Strategic Command Transformation
Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities. Throughout, the Command’s transformation programme is committed to following the MOD’s framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Command’s personnel and Trade Unions.
The successful candidate will support Defence Primary Health Care (DPHC) in the delivery of a safe and effective primary healthcare service within Catterick combined medical practice (CCMP) to enhance and sustain operational effectiveness. You will provide administrative support to Practice mangers and medical staff in the delivery of a safe and effective primary healthcare service across North Region.
The principal function of this post is that of co-ordination and providing full administrative support to all CCMP staff and service users.
This includes producing basic letters and typing documents, taking and producing minutes of meetings, and other general administrative tasks as required and within area of responsibility.
Strategic Command Transformation
Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities. Throughout, the Command’s transformation programme is committed to following the MOD’s framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Command’s personnel and Trade Unions.
Person specification
The duties and responsibilities of the role include, but are not limited to :
Behaviours
We'll assess you against these behaviours during the selection process:
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.
At application stage you will be assessed against the following Behaviours:
At interview you will be assessed against the following Behaviours:
There will be no reimbursement for any travel expenses for the interview.
Further Information
Please see the link to our YouTube channel for advice preparing your best responses with some hints and tips on answering behaviour-based questions. Hints and tips such as: Your behaviours can be based on situations from work, volunteering or home; match your situation to the behaviour requested and how to use your 250-word limit.
Are you applying for a job in Civil Service? - YouTube
All employees joining Ministry of Defence who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.
There is no requirement to deploy as this is met by our uniformed personnel, but you will form the continuity of care required by our patients when based at home.
This post does not offer any assistance with relocation allowances.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
This vacancy is part of the A Great Place to Work for Veterans initiative. Making the Civil Service a Great Place to Work for Veterans - GOV.UK
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact [email protected].
The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.
The Ministry of Defence adopts a zero tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
Please see further information document
Job Summary
We are looking for a hard working and coordinated individual to join our phenomenal team at Catterick Garrison.Are you an Administrator seeking a captivating role, that offers numerous benefits and opportunities for career-development in an outstanding team?
If so, then we would love to hear from you!
This role is permanent. It is an office based role offering full time 37 hrs per week.
Requests to work flexibly and/or part time will be considered, taking into account business needs.
Please note the salary will be pro-rata where part time hours are undertaken.
Job Description
The successful candidate will support Defence Primary Health Care (DPHC) in the delivery of a safe and effective primary healthcare service within Catterick combined medical practice (CCMP) to enhance and sustain operational effectiveness. You will provide administrative support to Practice mangers and medical staff in the delivery of a safe and effective primary healthcare service across North Region.
The principal function of this post is that of co-ordination and providing full administrative support to all CCMP staff and service users.
This includes producing basic letters and typing documents, taking and producing minutes of meetings, and other general administrative tasks as required and within area of responsibility.
Strategic Command Transformation
Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities. Throughout, the Command’s transformation programme is committed to following the MOD’s framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Command’s personnel and Trade Unions.
The successful candidate will support Defence Primary Health Care (DPHC) in the delivery of a safe and effective primary healthcare service within Catterick combined medical practice (CCMP) to enhance and sustain operational effectiveness. You will provide administrative support to Practice mangers and medical staff in the delivery of a safe and effective primary healthcare service across North Region.
The principal function of this post is that of co-ordination and providing full administrative support to all CCMP staff and service users.
This includes producing basic letters and typing documents, taking and producing minutes of meetings, and other general administrative tasks as required and within area of responsibility.
Strategic Command Transformation
Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities. Throughout, the Command’s transformation programme is committed to following the MOD’s framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Command’s personnel and Trade Unions.
Person specification
The duties and responsibilities of the role include, but are not limited to :
- Add routine clinics on Defence Medical information capability program (DMICP) when directed by the Practice manager or if the Practice manager is absent. To ensure that the above tasks are completed you will be allocated protected administration (Admin) time. You should complete this task in a quiet area free from interruption and away from your daily reception duties.
- Maintain the appointment system on DMICP.
- Manage daily clinics on DMICP.
- Scan documents into DMICP when required to do so.
- Oversee the running of clinics, ensuring that patients are being attended to and advising them of any unforeseen delays.
- Inform the Medical Officers (MOs) promptly of additions or cancellations to the clinics.
- Inform patients, in person or by telephone of any foreseen changes to any appointments.
- Be aware that, during absences of the reception staff, you may be called upon to assume the responsibilities of the Receptionist and must be fully conversant with the Receptionist Terms of Reference. This includes the NHS Electronic Referrals system (eRS). There may also be the requirement to work occasional bank holidays for which there will be additional recompense.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Changing and Improving
- Seeing the Big Picture
- Working Together
- Communicating and Influencing
- Delivering at Pace
- A Civil Service pension with an employer contribution of 28.97%
- On site parking
- Use of gym
- Inclusive working environment
- Learning and development opportunities
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.
At application stage you will be assessed against the following Behaviours:
- Leadership
- Changing and Improving
- Seeing the Big Picture
- Working Together
- Communicating and Influencing
- Delivering at Pace
At interview you will be assessed against the following Behaviours:
- Leadership
- Seeing the Big Picture
- Working Together
- Communicating and Influencing
There will be no reimbursement for any travel expenses for the interview.
Further Information
Please see the link to our YouTube channel for advice preparing your best responses with some hints and tips on answering behaviour-based questions. Hints and tips such as: Your behaviours can be based on situations from work, volunteering or home; match your situation to the behaviour requested and how to use your 250-word limit.
Are you applying for a job in Civil Service? - YouTube
All employees joining Ministry of Defence who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.
There is no requirement to deploy as this is met by our uniformed personnel, but you will form the continuity of care required by our patients when based at home.
This post does not offer any assistance with relocation allowances.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
This vacancy is part of the A Great Place to Work for Veterans initiative. Making the Civil Service a Great Place to Work for Veterans - GOV.UK
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact [email protected].
The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.
The Ministry of Defence adopts a zero tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
- Name : Amanda Haslam
- Email : [email protected]
- Email : [email protected]
Please see further information document
See more jobs in Catterick Garrison