Mental Health Customer Experience Specialist

At IPRS Health, we’re proud to be one of the UK’s leading providers of physiotherapy and mental health services. We put people first—our patients, our clients, and our team. With a strong reputation for excellence and a commitment to compassionate care, our services make a meaningful difference in the lives of thousands every year.

Having been recognised as Best Employer in the Health Industry and recently achieving Platinum Employer status at the 2023, Best Employer East Awards, we believe in creating an environment where employees feel supported, valued, and inspired to grow.

Position:

We’re looking for enthusiastic Customer Service Advisors to join our dynamic and friendly Customer Service team. This is an hybrid working role in our newly built Claydon premises, where you’ll be the first point of contact for patients and clients—playing a vital role in their recovery journey.

You’ll handle a mix of inbound and outbound calls, along with general administrative tasks.

We’re looking for enthusiastic Customer Service Advisors to join our dynamic and friendly Customer Service team. This is an hybrid working role in our newly built Claydon premises, where you’ll be the first point of contact for patients and clients—playing a vital role in their recovery journey.

You’ll handle a mix of inbound and outbound calls, along with general administrative tasks.

What We’re Looking For:

We’re after individuals who are:

• Friendly and professional, with an excellent telephone manner
• Detail-oriented and highly organised
• Driven by delivering excellent customer service
• Ready to learn and grow within a fast-paced healthcare environment
  
  

Requirements:

Qualifications (any of the following):

• GNVQ/NVQ Level 2 or equivalent
• 4 GCSEs (A–C), including English and Maths
• Or, minimum of 2 years’ customer service experience (or Contact Centre Professional certification)
  
  

Experience:

• Customer service or contact centre experience
• Comfort in engaging with medical professionals and patients
• Competent using Microsoft Office and database systems
  
  

Skills:

• Strong verbal and written communication
• High attention to detail and accurate data entry
• Excellent time management and prioritisation skills
• Ability to work independently and as part of a supportive team
  
  

Other information:

What You’ll Get in Return:

At IPRS Health, we invest in your personal and professional development and reward your hard work with an excellent benefits package:

• Salary: £25,396.80 per year (40 hours/week)
• Schedule: 8-hour shifts between 08:00 – 19.000, Monday–Friday, with some Saturday mornings (08:00–13:00)
• 25 days annual leave + 8 bank holidays (increases with service)
• Option to purchase additional leave
• Moving Day paid leave
• Volunteering day Paid leave
• Pension scheme
• High street discounts & wellness perks
• Free confidential Employee Assistance Programme (EAP)
• Westfield Health cash plan & free eye tests
• Free annual flu vaccinations
• Free on-site parking
• Refer-a-friend scheme (earn up to £1,500!)
  
  

Inclusivity Matters:

As a Disability Confident Committed employer, we’re dedicated to making our recruitment process inclusive and accessible to all.

Ready to Apply?

If you’re passionate about making a difference and want to build a career in a values-led healthcare organisation, we’d love to hear from you.

Shortlisted applicants will be invited for a telephone interview, followed by a face-to-face meeting at our Claydon Contact Centre