Client Care Advisor (Part-Time)
Vet Record Careers
Date: 10 hours ago
City: Blackburn, England
Contract type: Part time
Come and join our fantastic Hospital!
We are looking to recruit a Veterinary Hospital Client Care Administrator, who will deliver an excellent standard of customer service and work well in a team.
The role involves reception duties at a busy hospital, being the first point of contact for clients and the general public both on the telephone and in person, demonstrating a professional and knowledgeable impression to promote the practice and give confidence to our clients.
Our ideal candidate
Our ideal candidate will be enthusiastic, flexible and capable of delivering the highest standard of client care. This role is an exciting and varied one, it gives you an insight into the inner workings of our veterinary practices. The successful candidate must be organised, have an excellent telephone manner and be able to work in a face paced environment. Five or more GCSE passes and an interest in animal care are required.
About The Rota
This is a part-time permanent role working 20 hours per week. The shifts are as follows:
Our team comprises 17 veterinary surgeons across 10 sites, supported by a dedicated team of RVNs, SVNs, ACAs, and client care advisors. With a strong emphasis on continuous learning and development, several of our team members hold certificates in various specialties, including ECC and dentistry.
We pride ourselves on our ability to manage complex cases in-house, ranging from critical care to orthopaedics and laparoscopy. As a member of our team, you will have the opportunity to collaborate closely with experienced certificate holders, providing the highest level of care to our patients.
In addition to a competitive salary, you will benefit from:
We are looking to recruit a Veterinary Hospital Client Care Administrator, who will deliver an excellent standard of customer service and work well in a team.
The role involves reception duties at a busy hospital, being the first point of contact for clients and the general public both on the telephone and in person, demonstrating a professional and knowledgeable impression to promote the practice and give confidence to our clients.
Our ideal candidate
Our ideal candidate will be enthusiastic, flexible and capable of delivering the highest standard of client care. This role is an exciting and varied one, it gives you an insight into the inner workings of our veterinary practices. The successful candidate must be organised, have an excellent telephone manner and be able to work in a face paced environment. Five or more GCSE passes and an interest in animal care are required.
About The Rota
This is a part-time permanent role working 20 hours per week. The shifts are as follows:
- Tuesday 8:30am - 18:30pm
- Wednesday 8:30am - 18:30pm
- 1 in 5 weekends 8:00am - 13:00pm
Our team comprises 17 veterinary surgeons across 10 sites, supported by a dedicated team of RVNs, SVNs, ACAs, and client care advisors. With a strong emphasis on continuous learning and development, several of our team members hold certificates in various specialties, including ECC and dentistry.
We pride ourselves on our ability to manage complex cases in-house, ranging from critical care to orthopaedics and laparoscopy. As a member of our team, you will have the opportunity to collaborate closely with experienced certificate holders, providing the highest level of care to our patients.
In addition to a competitive salary, you will benefit from:
- 6.6 Weeks annual leaveFTE
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
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