Business Program Manager
Microsoft
Date: 12 hours ago
Contract type: Full time
Remote
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
The Services Execution Excellence team plays an essential role in translating Microsoft’s Customer Success & Experience (CE&S) Strategy into a local execution plan and driving operational excellence to achieve the greatest results possible. Our team drives cross-services portfolio, cross-Region, cross-Area and cross-Subsidiary insight and execution excellence, bringing Customer Success & Experience strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact at scale through Microsoft Unified and Consulting Services.
As a Services Sales Excellence Lead, you will be responsible for generating execution insights and actions across the Microsoft Unified and Consulting Services portfolio within EMEA and engaging across Microsoft stakeholders and leaders. You will also lead the EMEA and Asia Services Sales Excellence roles to ensure global consistency. This role offers opportunities for career growth, development of business acumen, cross-organizational impact, and enhancement of Executive presence.
Join a Global Team that supports digital transformation using Microsoft solutions. Your responsibilities will include driving actionable outcomes, guiding the sales process, and optimizing sales leaders in Customer Success services. You will collaborate with various roles to provide performance recommendations for Enterprise and SME&C segments in EMEA.
We are seeking a data-driven Sales Excellence professional with executive presence to assist in achieving our services portfolio objectives. The role involves establishing a consistent Rhythm of Business (ROB) with cross-functional teams to ensure quality five-quarter (5Q) rolling business outcomes. Responsibilities include executing across the Customer Success services portfolio and generating insights to illustrate strategic results, address obstacles, and support executive feedback for Offers, Execution, Enablement, and more. Collaborate with EMEA Services Sales leaders, CSU Leaders, Finance leaders, Sales Excellence Roles, CSU Executives, and Core teams to enforce sales process discipline and manage change within the EMEA Time Zone. Utilize standard tools and metrics (e.g., VTB/F, MoM/Y growth, Partner attach etc.) to improve financial, solution area, and cross-segment success indicators. Drive MCEM sales stage coverage and coaching across roles to enable Renewal and Mid-term sales execution and effectiveness.
Promote adoption of CE&S execution initiatives (e.g., Job 2 for Unified, T-Minus, Customer Journey) to facilitate best practice sharing among leaders, managers, and sellers.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Business Health and Management
Required Qualifications:
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
The Services Execution Excellence team plays an essential role in translating Microsoft’s Customer Success & Experience (CE&S) Strategy into a local execution plan and driving operational excellence to achieve the greatest results possible. Our team drives cross-services portfolio, cross-Region, cross-Area and cross-Subsidiary insight and execution excellence, bringing Customer Success & Experience strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact at scale through Microsoft Unified and Consulting Services.
As a Services Sales Excellence Lead, you will be responsible for generating execution insights and actions across the Microsoft Unified and Consulting Services portfolio within EMEA and engaging across Microsoft stakeholders and leaders. You will also lead the EMEA and Asia Services Sales Excellence roles to ensure global consistency. This role offers opportunities for career growth, development of business acumen, cross-organizational impact, and enhancement of Executive presence.
Join a Global Team that supports digital transformation using Microsoft solutions. Your responsibilities will include driving actionable outcomes, guiding the sales process, and optimizing sales leaders in Customer Success services. You will collaborate with various roles to provide performance recommendations for Enterprise and SME&C segments in EMEA.
We are seeking a data-driven Sales Excellence professional with executive presence to assist in achieving our services portfolio objectives. The role involves establishing a consistent Rhythm of Business (ROB) with cross-functional teams to ensure quality five-quarter (5Q) rolling business outcomes. Responsibilities include executing across the Customer Success services portfolio and generating insights to illustrate strategic results, address obstacles, and support executive feedback for Offers, Execution, Enablement, and more. Collaborate with EMEA Services Sales leaders, CSU Leaders, Finance leaders, Sales Excellence Roles, CSU Executives, and Core teams to enforce sales process discipline and manage change within the EMEA Time Zone. Utilize standard tools and metrics (e.g., VTB/F, MoM/Y growth, Partner attach etc.) to improve financial, solution area, and cross-segment success indicators. Drive MCEM sales stage coverage and coaching across roles to enable Renewal and Mid-term sales execution and effectiveness.
Promote adoption of CE&S execution initiatives (e.g., Job 2 for Unified, T-Minus, Customer Journey) to facilitate best practice sharing among leaders, managers, and sellers.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Business Health and Management
- Partner with leaders to prioritize pipeline management and accelerate revenue reliability, growth and accuracy - aligned with MCEM standards, IAP Excellence (Pipe, Usage, Top of Funnel, ECIF and Migrations), and AI motions
- Generate reports and leverage data-driven insights to inform decision-making by analysing data, identifying performance gaps, and crafting compelling narratives for executive stakeholders
- Drive and guide consistent Sales Excellence discipline, governance and partner insights within and across Enterprise, CSU, SME&C, and roles in a unified approach – steer towards quarterly activations on pipeline, top of funnel and usage, leveraging the power of IAP, MCEM and consistent RoB.
- Land emerging/updated sales strategies, processes and objectives to drive sustainable growth and improved sales performance – enabling a simplified ROB structure and translating insights to outcomes
- Support execution of always on planning activities in partnership with segment, accounts and operational leadership, driving account planning, with enhanced SEL guidance and enabled Go to Market motions
Required Qualifications:
- Experience with active participation in Sales, Sales Operations/Management, Account Management, Program Management, Business Development, Marketing, Consulting, Sales Enablement.
- OR equivalent experience
- Experience using data to drive business outcomes or inform business decisions, and executive storytelling
- Experience managing relationships with stakeholders, clients, and/or customers
- Experience managing projects, including planning, managing timelines, tracking progress, influencing without authority, and/or change management experience
- Business acumen, Sales, Enablement, or program management in Consulting, Support, or professional services.
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