Repairs Commercial Assistant - 12 Months FTC

Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.

Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and we continue to deliver high quality affordable homes across the country.

About the role:

The Repairs Commercial Assistant will work across both the contracts and repairs teams reporting to the Head of Repairs & voids, ensuring operational and commercial targets / KPI's agreed in the SLA are met and ensuring contract performance management is being documented.

This role is on a 12 Month FTC and based in our Northampton office with hybrid working arrangements and travel to sites, meetings and the London office as required.

About the role:

• Liaise with approved contractors to ensure timely job completion, manage bookings, and support the payment and invoicing process within KPIs.
• Collect, analyse, and present data on contractor and team performance, flagging issues and identifying areas for improvement.
• Provide administrative assistance to the repairs and voids team, including generating purchase orders, processing variations, and organising meetings.
• Build working relationships across the organisation and with external providers to support effective service delivery.
• Contribute to the development and improvement of systems and processes to ensure compliance with contractual obligations and enhance service quality.
• Undertake departmental projects, suggest innovative solutions, and actively seek ways to improve practices and customer service.

About you

• Proven background working with repairs contracts or contractors within housing or related sectors.
• Strong understanding of housing, construction, property services, and the affordable housing sector, including regulatory and procurement considerations.
• Demonstrated commercial awareness with the ability to identify and resolve issues effectively.
• Works well with others, showing flexibility, self-reliance, and a proactive approach.
• Competent in using digital tools and platforms including Outlook, mobile devices, MS Office (Word, Excel), and CRM systems.

Culture and benefits:

At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish.

To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:

• 25 days holiday, and an additional day for every year's service (up to five years)
• Annual discretionary bonus scheme
• A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
• Study support package, helping you achieve your personal and professional development ambitions
• Workplace Pension - matching personal contributions up to 5%
• Cycle to Work scheme, helping you save up to 40% on a new bike and accessories
• Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments
• Wellbeing support through MyndUp