Partner Success Manager

Salary:

Competitive Salary + Bonus + Excellent Benefits

1 Year Fixed Term Contract

Partner Success Manager - Warwick - Digital

So, who are we? We are Wolseley- a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Partner Success Manager based in Warwick, you’ll be responsible for:

• Maintaining a strong relationship with our third party software providers, to ensure our customer experience runs smoothly
• Onboarding new customers onto the software and inputting their information onto our systems
• Picking up the phone and speaking with both customers and the third party software providers to build on the relationship and deal with any issues that may arise
• Managing all the admin around the customer and software provider
  
  

This is a full-time, permanent hybrid role working 40 hours per week Monday to Friday between 8.00am – 5.00pm

And here’s what we’d like you to have:

• Excellent listening skills, to be able to listen and support customers over the phone
• Strong customer service skills
• The confidence to be able to pick up the phone and speak with customers and our third-party providers
• Strong organisational skills
  
  

We look forward to receiving your application!