Operations Manager

Join JLL at the Exciting Feltham Shopping Centre!

We are seeking a dynamic and experienced Operations Manager to join our team at the vibrant Feltham Shopping Centre. This is a fantastic opportunity to make a real impact in a thriving retail environment, ensuring smooth operations and a positive experience for shoppers and tenants alike.

What this job involves:

As a Shopping Centre Operations Manager at JLL, you will lead, develop, and inspire service providers, contractors, and stakeholders, aligning their efforts with the asset strategy. You will take ownership and responsibility for the delivery of financial management, contract costs analysis, and performance delivery of SLAs and material KPIs within allocated contracts, budgets, and projects. A key aspect of this role is ensuring all Health and Safety and Environmental statutory elements are complied with, delivering managing agent and client best practice procedures. You will also ensure ESG strategies are delivered within time frames and budget, working closely with colleagues, clients, and stakeholders to optimize all deliverables across multiple site-based disciplines. At JLL, we are collectively shaping a brighter way – for our clients, ourselves, and our fellow employees, and this role is at the forefront of that mission.

What your day-to-day will look like:

• Overseeing all Facilities and appointed service contractor management to maintain high standards.
• Maintaining accurate training records for service delivery site-based staff and ensuring all third-party statutory licensing and qualifications are up to date.
• Ensuring that all insurer’s requirements are complied with to mitigate risk.
• Liaising with CM/DCD and the managing agent’s procurement teams reporting back on service provider performance.
• Preparing and delivering operational reports as required to keep stakeholders informed.
• Managing all work permits in line with managing agent and client requirements.
• Assisting the CM/DCD in the development of and compliance with the Asset's emergency planning and business resumption plan.
• Ensuring all fire safety strategy is maintained at all times.
• Overseeing all accident and incident reporting, including insurance and statutory forms and procedures.
• Ensuring energy consumption is monitored and actively seeking methods to reduce consumption.
• Ensuring all Assets waste is monitored and actively seeking to reduce output and ensure maximum recycling rates are achieved.
• Forming part of the duty management Rota.
  
  

Required Qualifications:

• Tertiary qualification preferably related to facilities management or technical services.
• Ideally a recognised and certificated H&S qualification (IOSH or NEBOSH) or relevant experience in a H&S focused environment with responsibility for managing H&S, Environmental, and ESG compliance
• Good administrative and IT skills (Word, Excel PowerPoint and CAFM systems).
• Good numeracy skills with relevant experience setting and managing budgets, meeting deadlines, and working within financial limits.
• Strong customer relations skills, and ability to work and integrate into an already established team.
• We believe the most effective teams are built when everyone is empowered to thrive, so a collaborative spirit is key.
• Ability to demonstrate utmost discretion when dealing with all sensitive and confidential information.
  
  

Preferred Qualifications:

• Experience of contract procurement and management of contractors.
• Strong organisational skills – ability to multitask and prioritise workload.
• Ability to work on own initiative, to listen, and willingness to learn.
• Team player – maintain close working relationships with all other employees of the business to assist in the facilitation of projects.
• Results and achievement orientated to high standards.
• Knowledge of environmental management and sustainability practices.
• What sets JLL apart is our culture of collaboration, locally and across the globe; experience working in a matrix environment is a plus.