Customer Account Administrator

About The Role

We are 4Com; an award winning, market leading telecoms company that are currently going through an exciting period of growth. We are seeking a highly organised Customer Account Administrator to join the team.

As a Customer Account Administrator, you will play an important role for the ongoing management of our existing client base. You will provide reactive support to the Customer Sales Account Managers, enabling them to concentrate on booking consultation appointments with a view to upselling our existing customers.

You will also be responsible for quoting for any additional equipment for our customers who we were unable to upsell through our Account Management team.

Please note, this role is office-based 5 days a week in Bournemouth.

Benefits for a Customer Account Administrator choosing to work with 4Com include:

• A competitive salary of up to £25,000 per annum.
• An exciting role with future progression opportunities.
• 24 days holiday + bank holidays. (Increasing by 1 day each year)
• Refer a friend scheme.
• Vodafone advantage discount.
• Monthly company targeted draw and incentivised lunches.
• Company pension.
• Discounted gym membership.
• Employee assistance programme.
  
  

In return for this, we are looking for someone who:

• Can thrive in a fast-paced role that requires excellent communication skills both face to face and on the phone.
• Has strong customer service skills as well as high-level administration.
• Is organised and has a high attention to detail.
• Can work as part of a team, maintaining a good supportive relationship with team members and all other staff.
• Possess IT skills and have a working knowledge of Windows-based packages.
• Holds a positive and a ‘can do’ attitude to all tasks presented to them
  
  

What would I be doing as a Customer Account Administrator at 4Com?

• Produce sales packs with customer details for booked appointments on behalf of the sales executives
• Complete costing sets using sensitive commercial information to assess the viability of upselling.
• Identify opportunities to upgrade customers and communicating to customer sales account managers.
• Contacting customers on reactive enquiries for additional equipment, quoting and providing information and guidance based on their requirements.
• Propose finance through select leasing companies, communicating acceptance or limitations to the Customer Account Managers.
  
  

Should you feel that this role is your ideal next job opportunity, please get in touch with us today.

Please note, full ‘Rights to Work in the UK’ checks will be completed during the interview process.

About You

About Us

• 4Com Technologies Limited has been supplying phone systems to UK businesses for over 20 years. We are cutting-edge innovators, with the development of a globally unique handset, HiHi.
• We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs.
• We encourage a positive, can-do spirit balanced with operational focus and competitive drive to be the best we can be.
• Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.
• When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fast-paced business and contribute to its continued success.
  
  

4Com Technologies Limited is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process and 4Com Technologies Limited will not discriminate unlawfully. Recruitment processes are conducted based on merit, abilities, and qualifications. Any requests for feedback should be made and will be responded to in writing.