Shift Manager

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.

We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Role Overview

Responsible for ensuring the team supports the achievement of the required SLA’s through the effective management of direct reports; accountable for maintaining best standards and Health and Safety practices and promoting a supportive & engaged working environment.

Responsibilities

• To be responsible for the overall control of the workflow and organisation of the team to ensure that the standards of performance, attendance, quality and conduct are met.
• To influence the team to achieve the required SLA’s i.e. internet & retail fulfilment, H&S targets & people team deadlines et al
• To look to continuously improve processes to gain maximum efficiencies and a high level of customer service
• To provide management information & performance updates at key points throughout the day/week
• To ensure that the team are fully engaged & understand the business and departmental objectives
• To provide support and coaching for team members to develop the team and enable pro-active succession plans
• To train/develop the team in line with the site compliance and development structures
• To undertake any special improvement projects and provide all statistics and reports as required
  
  

Skills And Experience

• Able to demonstrate building, developing and managing an effective team
• Ability to prioritise work efficiently, to set and achieve measurable targets and work within set plans
• Basic computer literacy skills
• Able to clearly communicate positively at all levels, both verbally and written
• Able to problem solve and innovate
  
  

We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.

Thank you for your time

#JD

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