ServiceNow Platform Manager

Job Title: ServiceNow Platform Manager

Location: Peterborough (Hybrid)

Are you a seasoned ServiceNow expert ready to take full ownership of an enterprise platform and lead it to the next level? Do you want to build and scale a best-in-class capability that drives automation, integration, and outstanding user experience across a global business?

We’re looking for an established ServiceNow Platform Manager to shape and lead the strategic direction of our ServiceNow ecosystem. This is a high-impact role with the scope to define and grow the platform from the ground up—working closely with senior leaders and cross-functional teams to deliver measurable value. With visibility at the highest levels, it’s a unique opportunity to build your brand and influence as a trusted advisor at CXO level.

What you'll be doing:

• Own and define the strategic roadmap for the ServiceNow platform, ensuring alignment with business goals and technology vision.
• Lead platform governance, driving best practices, compliance, and continuous improvement across ITSM, ITOM, HRSD, and related modules.
• Act as the senior point of accountability for ServiceNow performance, scalability, and value delivery across the enterprise.
• Build strong relationships with senior stakeholders to identify opportunities, gather requirements, and evangelise platform capabilities.
• Manage a team of ServiceNow specialists, providing leadership, coaching, and clear direction to deliver a high-performing internal capability.
• Oversee prioritisation and delivery of platform enhancements, upgrades, and new functionality in partnership with business units and technical teams.
• Represent the platform at CXO-level forums, influencing decision-making and ensuring ServiceNow is embedded as a strategic enabler.
• Monitor platform usage and performance, ensuring an excellent user experience and proactive resolution of issues.

What you'll bring:

• Deep expertise in managing ServiceNow at an enterprise level, with hands-on experience across ITSM and ITOM modules.
• Proven experience owning a ServiceNow roadmap and delivering platform strategy, governance, and continuous improvement.
• Strong stakeholder management skills, with a track record of influencing senior leaders and aligning technology with business priorities.
• Experience leading and developing high-performing technical teams, including developers and system administrators.
• ServiceNow certifications such as Certified System Administrator and Implementation Specialist (or equivalent experience).
• A strategic mindset with the ability to balance long-term vision with hands-on execution and operational delivery.
• Strong understanding of Service Management frameworks (e.g. ITIL v4) and experience driving service excellence.
• Excellent communication and presentation skills, with the credibility to operate at CXO level across a complex, multi-business environment.

Location:

Hybrid, a mix of office and homeworking. This role will be based at our Peterborough offices on the Lynchwood Business Park. The office has recently been renovated and along with a modern work environment has great public transport links, free onsite parking, free drink facilities, free lunch option each day and a great team culture.