Franchise Hotel - Senior Cluster Sales Executive
IHG Hotels & Resorts
Date: 6 hours ago
City: Surbiton, England
Contract type: Full time
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.
About Us
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. In our hotels you'll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate you'll feel at home and excel at Crowne Plaza.
Your day to day
The Senior Cluster Sales Executive is responsible for the daily sales efforts and is responsible for the overall positioning of the hotel, brand communication and growing of the overall sales for the property including, Rooms, Dining Outlets and Events. In addition, you are responsible for driving rental revenue, yield strategies, implementation, market performance and achieving budget, forecast, and setting strategies to include pricing, direct sales, market mix, marketing, and public relations. Candidates must have a dynamic leadership style, possessing excellent communication and decision-making skills and an astute business acumen.
SKILLS AND QUALIFICATIONS
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.
Job Type: Full-time
Additional pay:
Warren House Hotel, Warren Road, Kingston Upon Thames, KT2 7HY
Hampton Suites Apartment, Portsmouth Road, Thames Ditton KT7 0XR
Crowne Plaza London Kingston, Portsmouth road , Surbiton, KT6 5QQ
Ravens Ait, Portsmouth Road, Thames Ditton KT6 4HN
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.
About Us
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. In our hotels you'll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate you'll feel at home and excel at Crowne Plaza.
Your day to day
The Senior Cluster Sales Executive is responsible for the daily sales efforts and is responsible for the overall positioning of the hotel, brand communication and growing of the overall sales for the property including, Rooms, Dining Outlets and Events. In addition, you are responsible for driving rental revenue, yield strategies, implementation, market performance and achieving budget, forecast, and setting strategies to include pricing, direct sales, market mix, marketing, and public relations. Candidates must have a dynamic leadership style, possessing excellent communication and decision-making skills and an astute business acumen.
- Devise an effective Sales initiatives that will increase awareness and maintain positive perception of the Hotel, its activities, culinary services, and personnel.
- Knowledge of travel industry, competitors, current market trends and economic factors
- Assist in preparation of the annual sales & marketing plan, advertising, sales reports, and annual budget.
- Develop awareness and reputation of the hotel and the brand in the local community attending local and international trade shows, networking events, functions, or exhibitions on behalf of the hotel, maintaining a professional approach when representing the hotel and actively pursuing any sales opportunities
- Support all group, transient, and banquet sales activities to maximize revenue for the hotel via cold callings.
- Prepare, implement, and compile data for the strategic sales plan, monthly reports, annual goals, sales and marketing budget, forecasts and other reports as directed/required.
- Maximizing revenue and profit for the three properties, answering to RFP in a timely manner for Crowne Plaza and actively seeking new local corporate negotiated rate for bedrooms and meeting space.
- Maintaining strong key relationships with existing and repeat business, arranging FAM (Familiarisation) trip and ensuring any opportunities to upsell or maximise revenue is explored
- Utilising all forms of communication, face-to-face appointments, telephone sales appointments and social media avenues to drive business
- Attending all required hotel meetings ensuring any required reports or documents are provided. Prepared to lead any sales or marketing meetings
- Demonstrating excellent communication with the internal team and working closely with all colleagues in all areas of the business to maximise revenue
- Ensuring the pro-active follow-up of all business, referrals and potential sales leads
- Undertaking and co-ordinating appointments & show-rounds to fulfil customers' expectations
- Ensuring hotel best practice standards are implemented throughout to the highest of standards
- Ensuring accurate entry to company shared drive and database systems
- Ensuring all business is contracted in line with company terms and conditions
- Attending and contributing to daily, weekly and monthly hotel operations meetings/reviews
- Ensuring hotel facilities and services are accurately marketed in line with agreed standards and produce tactical offers to support business needs
- Liaising with operations to deliver excellent customer service throughout the customer journey
- Monitoring customer feedback, online reputation platform and keeping an eye on hotel positioning and updating the management team accordingly
- Lead, coach and motivate those around you with your knowledge and enthusiasm
- Implement the strategy for the corporate, business travel, meeting and events and wholesale market segments along with the General Manager and Revenue Manager
- Taking part in commercial reviews, forecasting and sales activity planning.
- Participate in the marketing efforts to drivee food and beverage revenue.
- Involvement and oversee of large events
- Flexibility to come in on weekends when required
- Requires advanced knowledge of the principles and practices within the sales/marketing/hospitality profession.
SKILLS AND QUALIFICATIONS
- Bachelor's degree required
- Proficiency in Microsoft Word, Excel, and property management systems.
- Command of the English language both written and verbal
- Strong media, presentation and computer skills
- Have previous experience in a similar role within a four-star hotel
- Proven track record of managing a team and delivering on the business goals
- Hospitality: 4 years (preferred)
- Sales: 4 years (required)
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.
Job Type: Full-time
Additional pay:
- Commission pay based on performance
- Company events
- Company pension
- Employee discount
- On-site parking
- 8 hour shift
- Day shift
- Surbiton KT6 5QQ: reliably commute or plan to relocate before starting work (required)
- 50% (preferred)
Warren House Hotel, Warren Road, Kingston Upon Thames, KT2 7HY
Hampton Suites Apartment, Portsmouth Road, Thames Ditton KT7 0XR
Crowne Plaza London Kingston, Portsmouth road , Surbiton, KT6 5QQ
Ravens Ait, Portsmouth Road, Thames Ditton KT6 4HN
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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