Corporate Administrator - 12 Month FTC

About The Role

We’re looking for an organised, proactive and customer-focused Corporate Administrator to join the team. Reporting into the Corporate Admin Team Leader, you’ll be responsible for delivering excellent customer service to our Corporate clients and intermediaries as part of the wider Service department.

Key responsibilities

• Processing changes to database records and administering requests from companies and intermediaries accurately, ensuring Simplyhealth contact management systems are kept up to date.
• Ensuring deadlines are met and customer expectations are exceeded and standard operating procedures are created and updated for every process.
• Ensuring all communication channels meet the criteria needed and represent our brand to a high standard. E.g. quality checking letters/emails etc
• Microsoft Excel reporting
• Prioritising work to take on additional ad-hoc requests from account managers including but not limited to; membership audits, collation of reports and reconciliations
• Taking inbound calls from our clients and intermediaries - Ensuring clients receive a positive and outstanding experience each and everytime you are in contact with them
• To provide excellent customer service by taking full ownership of queries and following them through to a satisfactory conclusion
• Working closely with the Corporate account management and Sales teams to ensure communication channels are clear and proactive
• Supporting the wider Service department
• Offering a proactive service to the Customer Service department looking to deal with risks and queries before they become issues.
  
  

About You

To be considered you must have:

• Strong written and verbal communication skills
• A good level of attention to detail and accuracy when working with data and admin
• Previous experience in a customer-focused role, with a track record of exceeding customer expectations
• Ability and desire to deliver a consistently positive customer experience, even under pressure
• Digital savvy and the ability to work with multiple systems, including Microsoft Office
• Curiosity and initiative to find solutions – to solve problems in order to reach a positive outcome
  
  

What’s in it for you

As well as a competitive salary, our benefits package includes:

• Group bonus scheme
• Generous pension with a 6% pension gift from us
• 28 days holiday (plus bank holidays) - with the option to buy and sell a further 5 days
• Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private medical insurance, shopping vouchers and more)
• Your own health plan
• Access to a wellbeing hub
• Shopping discounts
• Recognition awards
• Give as you earn
• 3 volunteering days
  
  

We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more.

Your Recruitment Journey

We’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.

Your process

• Screening call with Talent Acquisition Team
• Aptitude Test
• Virtual Interview with the hiring manager and team
• Offer
  
  

Should you require any additional support with your application, or need us to make any adjustments for you, please contact our Talent Team: [email protected].

Please note: Working for a purpose driven company like ours is a fantastic opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications after this time.

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