Compliance Manager – Monitoring & Quality Assurance

Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the UK. We are pleased to share we are looking for a Compliance Manager – Monitoring & Quality Assurance to join our team working on a hybrid basis (with a minimum of 3 days a week working in the Redhill office).

In this interesting role, reporting to the Head of Non-Financial Risk, you will lead and deliver the second line compliance monitoring and quality assurance activities across the company, providing independent assurance that first line processes, controls and customer outcomes meet regulatory expectations and internal policies. This role plays a key part in maintaining a strong compliance culture and protecting SCUK from regulatory risk.

Responsibilities:

Compliance Monitoring Plan (“CMP”)

• Develop, manage and deliver the risk-based annual compliance monitoring plan (CMP) aligned to regulatory risks and business priorities
• Conduct independent second line reviews to assess adherence to regulatory frameworks (e.g. FCA Handbook, Consumer Duty, SMCR, DISP, CONC)
• Identify control weaknesses, compliance breaches or systemic issues, and provide actionable recommendations
• Write high-quality reports with findings, root cause analysis and agreed management actions
• Track, escalate, and report on remediation progress to governance forums/committees

Quality Assurance

• Provide independent second line oversight of first line quality assurance activity
• Perform targeted QA reviews on customer journeys, complaints, affordability, vulnerable customer treatment, and other key conduct risk areas
• Evaluate the effectiveness of first line controls and QA frameworks/methodologies
• Identify themes/emerging risks to influence business improvement and regulatory readiness
• Develop/maintain robust QA methodologies, sampling approaches and scoring templates

Governance, Oversight & Reporting

• Present reports and key themes to senior management, appropriate Committees, and Board
• Support Compliance MI and reporting process, including trend analysis and risk dashboards
• Horizon scanning and maintain awareness of regulatory developments and expectations
• Liaise with Internal Audit and external regulators (e.g. FCA)

Stakeholder Engagement

• Collaborate with Compliance Advisory, Risk, and Legal to support the embedding of controls.
• Maintain effective working relationships with first-line business leaders, offering challenge where needed
• Support the embedding of a strong compliance culture through 2nd line assurance and insights

General Responsibilities:

• Actively demonstrate and promote cross team collaboration, sharing learning and best practices to contribute to overall team effectiveness
• Inspire, coach and challenge the team, creating opportunities for growth and development
• Supports the team by following company HR policies and processes

What we’re looking for:

• Extensive knowledge of Compliance Monitoring and Assurance activities demonstrated through significant work experience
• Demonstrable knowledge of FCA regulations and rule books
• Previous experience of managing others
• A Compliance (or other relevant) qualification
• Understanding of Motor Finance (desirable – not essential)

We have a range of benefits available which include:

• Competitive salary of 56,000 - £65,000 (dependent on experience)
• 30 days holiday per annum, plus bank holidays
• Annual bonus based on personal and company performance
• Car allowance
• Private medical cover
• Generous pension contributions
• Employee assistance programme
• Sharesave scheme
• Gym passes at a reduced rate for 3,000 gyms, leisure centres etc

Other things you need to know:

The hours for this role are 35 hours a week arranged across 09:00-17:00, Monday - Friday

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.

Should you want to be considered for part time hours, please let us know and we can assess your requirements.

What are the next steps:

If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.