Client Relationship Manager

Are you passionate about solving business challenges and building strong relationships? Join our dynamic team at TwentyCi, where we prioritise doing what's right for our clients, and leverage cutting-edge data and insights to drive success.

TwentyCi is an information services company that specialises in UK residential property data, analytics & insight. With the UK’s largest and most sophisticated property database, we empower leading retail brands with unparalleled marketing programmes and insight.

We are recruiting for a Client Relationship Manager to manage data driven marketing programmes on behalf of leading retail brands, leveraging our data and insight.

Key Areas of Focus

Managing the day-to-day running of a portfolio of client accounts, liaising with the Client Services Director and between the client and our operational teams to ensure smooth delivery of all requirements

This Includes

• Acting as the key TwentyCi contact for the client and internal production teams
• Ensuring smooth delivery of all ongoing marketing programmes and data feeds
• Developing new opportunities within your client portfolio to ensure growth of the accounts
• Writing and presenting proposals to your clients
• Attending and contributing to regular client meetings to maintain and grow the relationships
• Generating contact reports from all meetings and the monitoring of outcome actions
• Reviewing and interpreting programme performance report
• Presenting to clients remotely or in person
• Liaising closely with the New Business Development team to ensure smooth handover & onboarding of new clients
• Managing the administration of the client portfolio including invoicing & forecasts
• Keeping up to date with industry news and any likely impact on clients
  
  

Who We Are Looking For

• You will have a strong data driven marketing background with knowledge of the full marketing media mix
• Direct experience of managing a client portfolio
• Excellent written and verbal communication skills, with the ability to engage with individuals at various seniority levels
• Be inquisitive and not afraid to challenge the “norm” and look for new ideas for your clients
• A self-starter who can work independently with a keen attention to detail and is well organised
• You'll have strong numerical, evaluation and analysis skills with experience of the Microsoft Office suite
• You can deliver to strict deadlines and should be collaborative in your approach to work
• Knowledge of the residential property sector ideal but not essential
  
  

Essential

Previous Experience

• Knowledge of data driven direct marketing
• Direct experience of managing a client portfolio
  
  

Desirable

• Knowledge of the residential property sector
  
  

What's In It For You?

We have a pool table in the office, but that's not really what you're looking for, right?

Yes, you'll get holidays (25 days plus bank holidays) and a pleasant office environment, with a nice breakout area, tea/coffee/water provided, and all that normal stuff you'd expect. There's a salary, naturally, between £30,000 and £38,000 pa for this role depending on the skills and experience you'll be bringing, with a commission scheme related to client revenues generated.

You also get to work with a good-natured, good-humoured team of marketers, data scientists, administrators, finance, sales and people-people.

There's a life outside of work and we encourage you to balance the two things, especially if you have commitments like a family and/or pets. We've also taken the time and effort to implement wellbeing stuff, like a confidential 24/7/365 helpline for all our colleagues to get advice and support when things get a bit tough, and an app with helpful wellbeing content. For most of our staff we work on a hybrid system balancing time in our Milton Keynes office with working from home when appropriate.

So, you should be able to relax and enjoy inspiring work in an atmosphere which challenges you to use and develop your skills, around people who may become friends not just colleagues.

Sound good? Then drop us an application and we'll be in touch.