Customer Success Team Leader – Strategic Clients
Yü Group PLC
Date: 19 hours ago
City: Leicester, England
Contract type: Full time
Reports to: Debt Resolution Visit Manager
Location: Leicester
Working hours: Monday to Friday, 37.5 hours a week – Phone operating hours are 9am til 5pm however working hours can differ upon discussion with the hiring manager.
We are looking for a Customer Success Team Leader for our Strategic Clients Team to drive sustainable and operational change. The role will involve you working closely with all departments in the business and having regular meetings with exposure to senior management.
Based in Leicester, you will be responsible for dedicated Change of Tenancy Advisors who investigate, assess, approve, or reject requests based on requirements met, offer contracts, collect payments, and book Smart Meter Upgrades to support our customer base better. This incorporates a dedicated Inbound and outbound line as well as email to ensure we deliver the right outcome promptly. This role requires somebody to have an in-depth understanding of leading and developing high performing teams. Someone with strong people management skills as well as working knowledge of ticketing/case management systems and managing WIP. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career. Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
Department YUR - 2080 - Customer Services Employment Type Fixed Term - Full Time Location Leicester Workplace type Onsite Compensation £32,960 / year Reporting To Debt Resolution Visit Manager
What We Need From Yü
Here is a taste of what you will be doing:
If you have what it takes you could be just what we are looking for…
We have a wide range of benefits for our employees including:
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
About Yü Group
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.
On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.
Documents
Customer success team leader – strategic clients
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Apply Now
Location: Leicester
Working hours: Monday to Friday, 37.5 hours a week – Phone operating hours are 9am til 5pm however working hours can differ upon discussion with the hiring manager.
We are looking for a Customer Success Team Leader for our Strategic Clients Team to drive sustainable and operational change. The role will involve you working closely with all departments in the business and having regular meetings with exposure to senior management.
Based in Leicester, you will be responsible for dedicated Change of Tenancy Advisors who investigate, assess, approve, or reject requests based on requirements met, offer contracts, collect payments, and book Smart Meter Upgrades to support our customer base better. This incorporates a dedicated Inbound and outbound line as well as email to ensure we deliver the right outcome promptly. This role requires somebody to have an in-depth understanding of leading and developing high performing teams. Someone with strong people management skills as well as working knowledge of ticketing/case management systems and managing WIP. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career. Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
Department YUR - 2080 - Customer Services Employment Type Fixed Term - Full Time Location Leicester Workplace type Onsite Compensation £32,960 / year Reporting To Debt Resolution Visit Manager
What We Need From Yü
Here is a taste of what you will be doing:
- Provide an environment to inspire achievement and development within team and individuals.
- Encourage a growth-mindset environment.
- Motivate, coach, train and develop staff in accordance with company values and procedures.
- Ensure internal and external business relationships are maintained and developed to achieve optimum delivery and efficiency.
- Investigate and resolve all escalated leads.
- Always represent Yu Energy Values and Habits.
- Directly manage all team personnel to ensure flawless operation of all aspects of day-to-day performance and delivery within the team and that of the business.
- Ensure all key processes within the Strategic Clients team are performed accurately and efficiently.
- Ensure system development keeps pace with business requirements.
- Regularly review department processes for efficiency improvements and ensure documentation is continually updated.
- Attend meetings and contribute to company strategy and policy making as required.
- Co-ordinate activities and information between departments, working in a collaborative manner cross functionally within the business.
- Carry out other reasonable duties as determined by management.
If you have what it takes you could be just what we are looking for…
- Sharp – Effective decision-making skills to manage technical workload and a thorough understanding of Operations energy processes.
- Experienced – you have worked in a supervisory role managing a diverse team and, in the energy, or water industry (desirable).
- Great communicator – you have first-rate communication and interpersonal skills at all levels.
- Ambitious – you do not just want another job; you want a career opportunity.
- Analytical – naturally curious, immaculate attention to detail and a high degree of computer literacy included Excel, Word, and Power Point.
- Motivated – you have a “can do” attitude and love to see success.
- Team player – you enjoy working closely with a motivated team to help them develop.
- Flexible – you’re a strong team player who can adapt as the role and business develops.
We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
About Yü Group
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.
On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.
Documents
Customer success team leader – strategic clients
Click to view
Apply Now
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