International Sales Coordinator

Learning Resources Inc. is a leading global developer and manufacturer of innovative, hands-on educational toys and learning aids trusted by teachers and parents and loved by children. Based in Kings Lynn, Norfolk, Learning Resources Ltd is responsible for marketing, selling and supplying these high-quality products to the territories of Europe, the Middle East, Africa & India serving children and their families, preschool, nursery and primary school markets. Learning Resources Ltd also sells and distributes a wide product range from our wider family of brands including Hand2Mind and Educational Insights as well as holding the global Master Toy License for Numberblocks.

Team & Position Description

The International Sales Executive plays a critical role in achieving regional sales targets by managing assigned accounts, identifying new business opportunities, and supporting key accounts in collaboration with the Senior International Sales Manager (SISM). This role demands a performance-driven mindset, passion for international business, and strong cross-functional collaboration with sales, marketing, and customer service teams. The ideal candidate is motivated by results and thrives in a fast-paced, target-oriented environment.

Responsibilities

What you will do day to day (responsibilities):

• Support and manage key accounts, working closely with the SISM to respond to client inquiries, resolve issues, and ensure high satisfaction and retention.
• Develop and execute account plans, maintain regular customer communication, and deliver targeted sales and marketing initiatives to meet sales objectives.
• Proactively prospect new customers in assigned territories, build pipelines, and convert leads to long-term clients.
• Conduct ongoing market and competitor research. Apply insights to guide product recommendations, range selections, and strategic account planning. This will allow the development of a working knowledge of your markets, customers, competitors, and product ranges to assist with range selections, account management and problem solving.
• Prepare timely, accurate internal reports and external presentations using Microsoft Office tools. Respond to requests with actionable and concise updates.
• Represent the company at international trade shows and events. Engage with prospects and customers and follow up with all contacts promptly post-event.
• Work closely with the Customer Service and Sales Support teams to ensure exceptional service delivery across accounts and maintain operational excellence.
  
  
  

What We Are Looking For ( Key Performance Indicators)

• Achieve at least 90% retention of all assigned accounts while delivering a minimum of 12 % year-on-year sales growth across their portfolio.
• Timely and effective communication is critical, with a target of responding to at least 95% of customer and prospect inquiries within 48 hours
• To support strategic decision-making, the executive will submit comprehensive market insights and competitor analysis on a quarterly basis and is expected to maintain complete accuracy in all product recommendations and range selections.
• To support the SISM in achieving the team sales budget, all requests should be responded to within 48 hours or by the requested delivery date.
• All internal and external sales reports must be delivered on time and 100% of trade show leads should be followed up within 2 weeks to ensure timely engagement and conversion opportunities.
  
  
  

Requirements/Ideal Attributes

• Language Skills: Fluency in French is essential; proficiency in Spanish is highly desirable.
• Education: A degree in International Trade, Business, Marketing, or a related field is preferred.
• Experience: Prior experience in international sales is desirable.
• Communication: Strong verbal and written communication skills are required for working with customers, colleagues, and stakeholders.
• Attention to Detail: Ability to maintain accurate and up-to-date customer information.
• Team Collaboration: Proven ability to work cross-functionally to support smooth operations and timely shipments.
• Technical Skills: Proficient in CRM systems (D365 preferred) and Microsoft Office, particularly Excel and PowerPoint.
  
  
  

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