Head of Operations

Job Summary

We’re seeking an experienced and strategic Head of Operations to lead the operational management of IFCC. You’ll be responsible for managing and developing the operational performance of our Active and Passive Product and Installer schemes, ensuring excellent service delivery and robust commercial outcomes. As a key member of the Senior Management Team, you’ll also play an essential role in shaping and executing the long-term strategy of the business.

About The Role

• Provide strategic and operational leadership across inspection, auditing, and engineering teams
• Lead planning and workflow to ensure consistent, high-quality service delivery
• Build strong, collaborative relationships across the senior management team and wider teams
• Lead, coach, and manage a high performing team
• Develop team capabilities through structured training and succession planning
• Support the annual budgeting process and monthly financial reporting cycle
• Maintain effective operational processes and ensure they are well-documented and regularly reviewed
• Represent operations at key customer meetings and support long-term relationship management
• Monitor and respond to industry trends, competitor activity, and regulatory developments
• Provide accurate, timely internal reporting to support continuous improvement
  
  

Do you have what it takes?

• Proven senior-level experience in a similar leadership role, ideally within a certification or technical services environment
• Strong record of operational delivery across multi-site or cross-functional teams
• Experience balancing stakeholder needs across customers, employees, and business goals
• Skilled in building, managing, and motivating high-performing teams
• Excellent organisational, planning, and time management skills, with the ability to meet tight deadlines
• Exceptional communication and interpersonal skills
• Commercial awareness with the ability to align operations with business strategy
• Customer-focused with a commitment to service excellence
  
  

What can you expect from us in return?

• £70,000 - £75,000 per annum
• £5,880 Car Allowance
• Generous Annual Leave - Starting at 25 days plus Bank Holidays, with the option to buy additional leave and increased entitlement with length of service
• 37.5 hours per week - Monday to Friday, home-based role, with regular visits to the office in Aylesbury
• Private Medical Insurance
• Enhanced Family Leave - Enhanced maternity, adoption, and shared parental leave with 6 months full pay, plus 2 weeks full pay for paternity leave
• Milestone Rewards - paid and unpaid sabbaticals, charity donations, personal gifts, and retail vouchers
• Salary Reviews
• Company Bonus Scheme
• Pension Contributions
• Life Assurance - 4x your annual salary
• Employee Assistance Programme (EAP) - Confidential support, advice, and counselling available 24/7, 365 days a year
• 24/7 GP Service - Access to medical advice anytime
• Cycle to Work Scheme
• Eye Care Vouchers - Supporting your health and well-being
• Welcome Pack - Filled with company-branded goodies to kickstart your journey with us
  
  

At Kiwa, we deliver results driven by our core values: Ambitious, Reliable, and Engaged the principles that guide how we work with colleagues, customers, and everyone we encounter. We are committed to fostering personal development, encouraging you to be ambitious, explore new ideas, and contribute to making the world a safer, more sustainable place. Here, you’ll thrive in a dynamic environment with ample opportunities for growth and self-development.

As an equal opportunity employer, Kiwa celebrates diversity and is dedicated to building an inclusive, supportive workplace. We embrace flexibility in hiring talented individuals from all backgrounds globally, ensuring a work environment free from prejudice, discrimination, and intimidation. Inclusivity and equality are core to who we are, and we uphold these values without exception.

If you have any questions about this role and would like to speak a member of the Talent Team, please e-mail us at [email protected].