Administrator - Housing Condition Claims

We are delighted to be recruiting for an Administrator to support the Housing Conditions Claims team - specifically focusing on housing condition claims and damp and mould. This role will play a key part in a fast paced, driven team who strive to achieve all tasks timely and efficiently.

Responsibilities Include

• Assist in managing housing condition claims, including opening and maintaining case files.
• Process legal documents, correspondence, and reports for solicitors, tenants, and contractors.
• Monitor case progress to ensure compliance with statutory and court deadlines.
• Liaise with tenants, contractors, and legal representatives to coordinate inspections, repairs, and case updates.
• Maintain accurate records in housing management systems and produce reports as required.
• Support the team in responding to legal queries and requests for information, ensuring adherence to data protection regulations.
• Assist in preparing court documents and disclosures in line with the Pre-Action Protocol for Housing Condition Claims.
• Coordinate meetings, take minutes, and follow up on action points.
• Provide general administrative support, including, raising purchase orders, and maintaining filing systems.
  
  

What We're Looking For

• Prior experience gained within a repairs and maintenance environment (for a contractor, client or both) is essential.
• Experience of working in Soft FM would be preferred.
• IT literate with good working knowledge of Microsoft Excel, Word, PowerPoint, Outlook, Teams
• Knowledge of MRI advantageous but not essential
• Strong numerical and analytical skills.
• Customer focussed with the ability to use initiative to solve routine issues.
• A collaborative approach, pro-active approach with the confidence and ability to communicate with key clients and customers.
• High attention to detail and accuracy.
• Previous experience or internships in a similar role are a plus!
  
  

Working arrangements

• Full-time, permanent
• Office based, with some flexibility available (a minimum of 3 days in office)
• Salary £28,000 per annum
  
  

About Us

BD Group is a dynamic Local Authority Trading Company (LATCO) subsidiary of the London Borough of Barking and Dagenham. We provide critical infrastructure services including:

• Repair and maintenance for 18,000 social houses
• Capital works programmes
• Cleaning and catering for over 40 schools
• 24/7 emergency repair services
• Facilities management
• Environmental services
  
  

Our mission combines private sector efficiency with a genuine public service ethos, reinvesting all profits back into our community.

Perks & Benefits

Competitive salary and benefits package including:

Heart Hub rewards, perks & benefits platform

Group Life Assurance

Private Medical Insurance

Pension Scheme

Paid Holidays

Family Friendly Policies making work-life balance more achievable

Health & wellbeing support including an Employee Assistance Programme (EAP)

Great offices & local amenities including our on-site Café (with discounts available via our app)

Access to independent mortgage advisory service

Free parking at our head office - The Cube

Free on-site parking

Career development and training opportunities

A great team with a friendly and inclusive workplace culture.

To Apply

If you're passionate about making a difference and eager to grow in a supportive environment, we want to hear from you! Apply now and by clicking 'apply' below to submit your CV and outline relevant skills and experience via the application form for the opportunity to become part of our success story.