Customer Service Modern Apprentice

Job Overview

Job purpose

Opos Limited, based in Dumbarton, is an award-winning provider of financial services to clients across both the Utilities and Telecoms industry. Due to an exciting new opportunity we are looking to grow our team of telephone-based collections agents. What will you do?

Offering solutions and advice to deal with customers’ financial situation:

• Taking payments and setting up payment plans
• Working in a fast-moving culture, dealing with a blend of inbound and outbound calls
• Dealing with vulnerable customers
• Responsible for negotiating the settlement of outstanding customer finance
• Customer centric - treating each customer as an individual, understanding their circumstances through effective questioning and agreeing appropriate solutions to meet
  
  

the needs of the customer and the company

• Be able to perform and achieve performance & quality targets in a regulated industry
• Manage customer accounts on the computer whilst speaking on the phone
• Strong attention to detail
  
  

Opos Limited, based in Dumbarton, is an award-winning provider of financial services to clients across both the Utilities and Telecoms industry. Due to an exciting new opportunity we are looking to grow our team of telephone-based collections agents. What will you do?

Offering solutions and advice to deal with customers’ financial situation:

• Taking payments and setting up payment plans
• Working in a fast-moving culture, dealing with a blend of inbound and outbound calls
• Dealing with vulnerable customers
• Responsible for negotiating the settlement of outstanding customer finance
• Customer centric - treating each customer as an individual, understanding their circumstances through effective questioning and agreeing appropriate solutions to meet
  
  

the needs of the customer and the company

• Be able to perform and achieve performance & quality targets in a regulated industry
• Manage customer accounts on the computer whilst speaking on the phone
• Strong attention to detail
  
  

Good communication skills are a must.

Time Management Skills.

Ability To Perceive Clients.

Willingness To Learn.

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