1st Line Support Specialist

Job Description

1st Line Support Specialist

Manchester (Hybrid)

• 30K + shift allowance
  
  

This is an excellent opportunity for a First Line Support Specialist to join one of the highest-growth technology companies in its sector who offer a people-focused, fast-paced environment where you can learn, train and advance your career.

What does the role involve?

You'll be the first point of contact for customers, resolving issues efficiently while delivering exceptional service. You'll manage support issues from start to finish, liaising with engineers and third parties to ensure a smooth resolution.

What can this opportunity offer me?

• Flexible and Hybrid Working: Start in the office, then transition to hybrid or remote working.
• Great Benefits Package:Enhanced maternity/paternity pay Generous pension contributions 25 days holiday + bank holidays (increasing with service) Electric vehicle scheme, cycle to work, tech scheme and employee health plans
• Focus on Wellbeing: Internal Mental Health First Aiders and Employee Assistance Programmes available.
• Vibrant Culture: Regular social events, volunteering opportunities, and wellbeing initiatives.
• Training and Development: Ongoing learning with access to qualifications and career progression opportunities.
  
  

If You Are

• Customer-focused, with a strong sense of ownership
• Self-motivated and eager to learn
• Technically inclined, with some previous IT support experience
• Looking to build a long-term career in IT and communications
  
  

Preferred Technical Skills And Experience

• Network services (Cisco, Cisco Meraki)
• Firewalls (Cisco)
• VMware, ESXi, Veeam
• Managed services support and CRM systems (Salesforce desirable)
• Basic understanding of networking protocols and architecture
• Familiarity with the ITIL framework
• 29000/year
  
  

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