Business Analyst

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively

The role is to evaluate internal and external software requirements in relation to a business domain or model and create a best-in-class solution that meets the requirements, whilst keeping all stakeholders involved throughout the process.

Key Responsibilities

• Project initiation – establish and understand the existing problem or new business requirement and create a visualisation of the requirements where possible to determine whether the project should be funded. Ensure all stakeholders are involved to gain comprehensive information and understanding of the requirements.
• Customer visits. To enable provision of excellent solutions. Business Analysts will be required to travel to customer sites to better understand their problems and products use case.
• Business Analysts will also be involved in demonstration of prototype and product to ensure accurate solution and specification. User input is seen as critical to developing user engagement through exceptional UI.
• Strive to understand the principles and terminologies that you come across, especially when entering a new business domain.
• Evaluate the business needs, make sense of the available information and ensure that project teams understand all the details they require.
• Collaborate with numerous stakeholders within the company and to ensure that their concerns, requirements, and contribution are included in the requirements specification document.
• Preparing the project charters to ensure the management can make investment decisions.
• Once the requirements specification document is passed on to Engineers for development, you may still be called upon to provide clarity to Engineers, negotiate with stakeholders on conflicting requirements, etc. This may include holding meetings to deliberate on solving specific problems, identify risks and manage technology-related restrictions.
• The responsibility of the business analyst is to collaborate with other players in the business to establish what the requirements are and to ensure everyone within the project understands them. Also, you should facilitate communication and knowledge sharing to ensure clients’ needs are met effectively.
• Carry out comprehensive research in order to understand business needs. This may involve researching their competitors, deliberating with subject matter experts, carrying out document analysis, and developing prototypes.
• Once business requirements have been elicited, the BA should organise them into a formal and written document which can be shared with all stakeholders. To execute this process effectively, the BA should have the expertise to present the final results of the analysis in an accurate, clear and understandable manner.
• Engineering will be presented with the specification document after the relevant stakeholders have approved it, though it’s always helpful to carry them along from the onset of the project. Engineers should have the opportunity to ask questions for clarity
• Business analysts may or may not be involved in testing the final product, depending on whether software testers have been employed to carry out the tests or not. The outcome of the tests, will determine whether the product is ready to be put to live or not.
• Other duties may include user training, change management and user support, after the project is launched.
  
  

Skills, Knowledge And Experience

• Logistics/transport/supply chain experience highly desirable
• Experience of using DevOps and Microsoft Visio
• At least 3 years experience in a Business Analysis, Systems Analysis or Operations Analysis role
• Experience with business systems and/or business process design
• Waterfall and Agile experience
• Articulate communicator with the confidence to deal with all levels of stakeholders
• Business Systems analysis certifications are highly advantageous
  
  

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.