Community Support Administrator

About the role

Are you passionate about supporting people who are living with a serious rare condition? Do you get a kick out of someone else’s joy as they reach their fundraising target? Are you a meticulously organised person who loves sending thoughtful packages through the post?

We are looking for a Community Support Administrator to enhance our offer to people diagnosed with aplastic anaemia, and their friends and families . You’ll help our successful fundraising and support teams to do more.

Reporting to our Community Fundraising and Events Manager

We are passionate about creating opportunities for our community to support us in ways that create joy in their own lives and help them feel empowered in the face of serious illness. Our fundraising activities are designed to help tackle the isolation and other difficulties that are faced by those living with a rare and serious condition. You’ll help us make sure that fundraising for The AAT is a life-affirming and joyful experience.

Our small team are fully remote across the country. You’ll be based on your own in our small office/post room in Birmingham with regular face-to-face meetings with your manager (who lives locally). You’ll keep in touch with the rest of the team via Microsoft Teams.

The first line of support

As a small charity representing an ultra rare condition, the people we support and the people who support us through fundraising are often one and the same.

You’ll sit within the fundraising team, but your role spans the organisation, and you’ll also deliver essential administration support for our Support Team.

The Aplastic Anaemia Trust is the only charity who publish information about aplastic anaemia for patients and families. You will post booklets to patients and to hospitals, heading to the post office twice a week to fulfil orders. You’ll also support our volunteer moderators to administer the Patient Support Facebook Group.

This is a varied and interesting role which gives you the opportunity to see your impact first-hand as you’ll be interacting directly with people whose lives are affected by aplastic anaemia. You will support our community with understanding and empathy.

As a Community Support Administrator, you will...

• Manage our online shop, fulfilling orders promptly. Track inventory and re-order items that are running low

• Send thank you messages and cards to supporters

• Update our CRM and keep up to date and accurate data on our community

• Create and schedule social media posts and event listings on our website.

• Answer general emails, social media messages, and other communications and/or ensure they are answered by the right person from our team

• Provide support and guidance to our volunteers including onboarding and supervision

• Pitch in with occasional event admin and organising

• Twice a year attend our Staff Conference for (2-3 weekdays with overnight stay) to work directly with the full team

For example, a typical week could include:

• Sending out patient information booklets to hospitals who order it via our website

• Finding out the t-shirt sizes of everyone on our Great North Run team and posting t-shirts out to them

• Producing a report from our CRM system, and sending an email to everyone on it to invite them to an event

• Counting up all our Christmas cards and ordering more from a printers website

• Creating a thoughtful, personal package for a child who is in hospital, and taking it to the post office.

• Booking meeting rooms and hotel rooms for an upcoming Staff Conference

Benefits:

• You will be provided with a laptop to use during your contract.

• Competitive holiday allocation and pension contributions.

• We can discuss and set your regular working hours to suit you.

About you

Essential

• You are emotionally intelligent and have a natural communication style that is easily adapted to suit the situation.

• You are brave and willing to throw yourself into new situations. You wouldn’t hesitate to pick up the phone to call a donor you don't know for a chat, or jump on a video call to ask your manager to talk you through something again to make sure you get it right.

• You have organisational skills and a keen attention to detail.

• You are highly digitally literate – you can find your way around a website, CRM or a shared spreadsheet and are quick to learn new unfamiliar software. You’ll be comfortable scheduling social media posts, using online design templates to create these, joining digital meetings and using digital office tools.

• You will understand the joy of beautiful post! You’ll package and send thoughtful, happy packages that put a smile on people's faces when they are having a tough time.

• You are an independent worker! You’ll be in the office solo most of the time, so you need to be self-motivated, comfortable reaching out when you have questions, and happy in a quiet room (with a big window and leafy view!)

Desirable

• Diverse teams are stronger teams. We particularly welcome applications from under-represented groups including but not limited to minority ethnic groups, disadvantaged backgrounds, people living with a health condition, or those who have taken a career break.
  This is a physical role which will involve lots of carrying packages to the post office, and unfortunately the office is not wheelchair accessible. If you would like a chat about whether you would be able to perform this role, you are very welcome to give Hannah a call to discuss specifics.

About us

Aplastic anaemia is a rare and life-threatening condition caused by the bone marrow not functioning properly.

In people with aplastic anaemia, the bone marrow fails to produce enough of all three types of blood cells – red, white and platelets.

Aplastic anaemia treatment is very similar to the treatment someone might have for leukaemia - but because it's so rare, families often don't have access to the same information and support.

The Aplastic Anaemia Trust is the only charity in the UK dedicated to supporting people affected by aplastic anaemia and funding research into this rare form of bone marrow failure.

We fund research to improve treatment, provide expert information, and work tirelessly, at grassroots level, to support every aplastic anaemia patient and their loved ones.

We’re a small team based at home in various UK locations! We keep in touch frequently online and have a warm, supportive and positive culture.