Fidelity and Compliance Officer

We are looking for an experienced Fidelity and Compliance Officer to join our Employment Support Delivery Team at the West Midlands Combined Authority (WMCA).

This is a high-profile, visible role where you’ll be key to ensuring the quality and fidelity of our Supported Employment programmes, including IPS (Individual Placement and Support) and SEQF (Supported Employment Quality Framework) models.

Working closely with delivery partners, service providers, and local authorities, you’ll lead on designing and implementing robust systems, conducting on-site reviews, and driving continuous improvement across the region.

You’ll be out in the region, visiting delivery sites, working alongside partners, conducting fidelity reviews, and supporting teams to improve. Your insight will directly shape how services are delivered and ensure public funding creates real, lasting impact.

This is a unique chance to help shape high-quality employment support that changes lives. You’ll have the autonomy to lead, the support to grow, and the platform to make a regional impact.

What you will be doing.

• Designing and embedding new fidelity and compliance systems across our Supported Employment programme
• Conducting regular on-site reviews and visits to monitor fidelity and service quality across multiple delivery partners
• Developing and tracking action plans for continuous improvement
• Aligning processes with Local Authority partners and WMCA data/reporting mechanisms
• Leading feedback sessions, sharing insights, and escalating risks where necessary
• Acting as the lead point of contact for fidelity queries
• Presenting findings to senior stakeholders, delivery teams, and external partners
• Supporting training delivery, workshops, and facilitating WMCA’s Communities of Practice

What’s essential.

• In-depth experience of IPS or SEQF Supported Employment models
• Experience delivering fidelity reviews and influencing service improvements
• Strong stakeholder engagement skills with the ability to lead conversations and challenge constructively
• A proactive and organised approach to process design and compliance monitoring
• Excellent observational, analytical, and communication skills

• Confidence in managing site-based work and travel within the West Midlands
• A commitment to high standards, continuous improvement, and professional integrity
• Proficiency in Microsoft Teams and collaborative working tools

Location.

The location for this role is Summer Lane with at least 3 days a week spent in the office.

How to apply.

Applying for a role with WMCA is straight forward. Follow these steps to get started.

• Create your Careers Account. Register with your name, email address, and a password.
• Build your Profile. Upload your CV to help populate your career and education details.
• Write your Supporting Statement. Make sure to address each of the required essential criteria.
• Submit your application. Do one final check and once complete, click submit.

Anonymised Applications.

Your uploaded CV won’t be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting. Be thorough in each section. it’s your chance to showcase your skills and experience.

Using Artificial Intelligence (AI)

We cannot stop anyone from using AI help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application.

Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the FAQs section of our careers site.

Reasonable adjustments.

If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team ([email protected]).

Salary and benefits.

We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.

We offer a comprehensive benefits package that includes:

• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• 28 days paid annual leave (with an option to purchase more), giving you have ample time to relax.
• Ethical saving options and healthcare plans.
• Discounted gym membership.
• An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
• 3 days of paid leave each year to volunteer.
• Interest free financing through SmartTech to buy the latest technology
• Discounted shopping with over 2,000 big-name retailers, and more.

For more information, please visit the benefits page on our career site.

Why join WMCA?

WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.

We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day.

Creating an inclusive workplace.

WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We’re a Disability Confident Employer with ‘Leader’ status, committed to interviewing applicants with disabilities who meet all the essential role criteria.

We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.

We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying

Right to Work in the UK

Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).