Programme Lead

Job Title Programme Lead

Location Walsall

Salary Competitive

Hours 37 hours per week

Are you a dynamic leader with a passion for driving innovation and excellence? Join Echo Managed Services, part of the South Staffordshire group, as our Programme Lead! You'll spearhead transformative projects, manage top-tier client relationships, and optimize processes for peak performance. If you're ready to make a significant impact in a forward-thinking organization that values collaboration, integrity, and continuous improvement, we want to hear from you!

Who We Are

Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.

The Role

• Lead and manage a team of Workstream leads across the Implementation programme.
• Lead internal and external programme boards and associated status reporting for clear and accurate workstream activities.
• Manage programme RAID logs, change control processes, dependency mapping, action & escalation logs.
• Manage client relationships and escalations.
• Maintain high-level plans and ensure workstream plans support the high-level plan.
• Support financial forecasting through timesheet controls and forecasting spend against targets.
• Create and maintain performance dashboards to monitor KPIs, such as defect rates.
• Review communication plans across workstreams and wider teams to ensure alignment on shared goals.
• Build relationships with key stakeholders to support clear expectation setting.
• Provide impact analysis and context for decisions presented at the programme board to enable swift decision-making.
• Review and optimise current ways of working across all streams, including automation to reduce activity time.
• Define programme success criteria to ensure the team has clear goals and alignment during prioritisation conflicts.
• Manage commercial controls and project plans to ensure high-quality, on-time delivery within the agreed budget.
  
  

What You’ll Need

• Proven experience leading projects and large-scale implementations, ideally within SaaS or cloud-based platforms.
• Experience with Salesforce or similar cloud-based enterprise platforms (desirable).
• Excellent planning and coordination skills.
• Good understanding of software development lifecycle (SDLC), DevOps, and IT operations.
• Experience in risk management, contingency planning, and incident resolution.
• Strong analytical and problem-solving capabilities.
• Ability to work in a fast-paced, complex environment with multiple moving parts.
• Excellent communication and stakeholder management skills.
  
  

What You’ll Get In Return

• A competitive salary
• Pension scheme with employer contributions
• 25 days holiday + bank holidays
• A supportive and collaborative work environment where your ideas and contributions are highly valued
• Mentorship and guidance from experienced professionals
• 24/7 GP service.
• Access to my premier benefits – store discounts.
• Employee Well-being programme
• Free onsite parking
• Onsite Gym