Accessible Vehicles Partnership Manager

About The Role

Motability Operations are currently recruiting for a Accessible Vehicles Partnership Manager to join our team in Bristol on a full-time, permanent basis. This is a rare and exciting opportunity to change lives and be at the forefront of the wheelchair accessible vehicle offer for 35,500 customers. In this role you will be responsible for leading our partnerships with converters, OEMs and other Accessible Vehicle product suppliers to deliver affordable, sustainable and tailored mobility products for customers.

Working with 10+ long standing suppliers, it will be essential for you to form authentic new relationships based on your own approach, creating new opportunities for collaboration and transformation with industry as we jointly tackle regulatory uncertainty and base vehicle supply fragility.

You will work alongside our internal Pricing and Vehicle Risk teams to bring new models to Scheme using all available information to set accurate pricing. Working together with these teams you will also carry out quarterly pricing reviews to identify and oversee opportunities to balance overall investment in order to maximise the customer offer.

You will take direct responsibility for how our partners engage with customers, managing customer experience through our partners using CX and financial programmes, you will ensure that at all touch points our customers get exactly the support they need.

You will bring back to MO critical insights which help inform our strategy meaning we can deliver on our goals.

You will collaborate with industry bodies, including WAVCA and the VCA to ensure that the regulatory landscape is supportive of our goals and ambitions.

This role is a crucial member of the Accessible Vehicle management team – supporting the goals of your fleet, adaptation and operational colleagues with your insights and through effective partner leadership.

About You

You will be capable of discussing vehicle conversions, ideally having worked in or with the industry and hold a minimum and basic understanding of both the technical and customer elements of wheelchair accessible vehicles.

External influencing and relationship building is a key strength, and you’re excited about the opportunity to transform an industry where MO represent a significant proportion of the market. Your leadership duties will extend to both internal and external partners, ensuring that

You’re proficient with financial concepts, able to communicate lease pricing concepts to our partners whilst delivering consistent, sustainable, and excellent outcomes for customers, converters & MO.

A student of the industry, you’re always refreshing your knowledge to stay up to date and able to anticipate emerging trends.

Minimum Criteria

• Demonstrable track record in high level partner negotiations and relationships
• Experience of working at a senior/executive level
  
  

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our Values Are At The Heart Of Everything We Do. They Represent Ambition, And We Look For Our People To Live And Breathe Them Every Day

• We find solutions
• We drive change
• We care
  
  

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations Team Member, You Can Expect

• An annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
• Employee Discount Scheme with a huge number of retailers and an app to save on the go
• Discounted Electric/Hybrid Car Salary Sacrifice Scheme
• Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)
  
  

As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:

• 28 days annual leave with option to purchase and sell days
• Funded Private Medical Insurance cover
• Critical illness insurance
• Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
• Funded health screening for over 50s
• 1 day per year to volunteer – Staff can support a local charity or do a sponsored event whilst being paid for it
• Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations
• Access to Prayer room and quiet spaces whilst working in the office
  
  

We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;

• Dental Insurance
• Health and cancer screenings for you and your partner
• Discounted gym memberships
• Charitable giving
  
  

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.