Casualty Claims Team Manager

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial

and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

A Bit About The Role

Leading a team of UK Casualty Complex & Major Loss Claims Adjusters who predominantly adjudicate third party employers and general liability claims. You will work closely with the UK Head of Casualty Claims and collaboratively within your peer group to ensure optimal portfolio management, the delivery of operational, service and technical excellence whilst promoting AIG’s core values.

You will have a positive mindset at all times and be responsible for oversight of talent development within the team. You will ensure regular performance feedback at monthly 121s and to participate in the performance review processes in accordance with company standards.

The role will require you to work collaboratively and strategically within your peer group and be a strong team player ensuring robust operational controls and claims governance. You will provide technical support and sound claims handling judgement to adjusters and ensure outstanding customer service at all times.

How You'd Make An Impact

• To ensure performance against all strategic goals & objectives including the total cost and quality of claim outcomes
• Responsible for the account management and service delivery for all customers serviced within the team portfolio, ensuring strong relationships are held with Brokers & Customers at all times
• Execute strategic initiatives to drive a continuous improvement culture
• Work collaboratively within your peer group and closely liaise with key stakeholders both internally and externally
• Act as an escalation point for any customer complaints relating to the team and ensuring these are handled efficiently
• Promote good file maintenance and record keeping within the department in accordance with the Global Best Practices.
• Drive high monthly audit scores within our Global Quality Assurance auditing framework.
• Ensure strong team adherence to all compliance and regulatory matters at all times
• Continually develop and update knowledge/understanding of Regulatory requirements and their impact on claims adjusting
  
  

What You'll Need To Succeed

• Output and outcomes focused, demonstrate experience in leading and motivating teams to consistently achieve and exceed targets set
• A positive & proactive mindset with strong organisational skills and the ability to thrive in a fast-paced environment
• A sound technical knowledge of Casualty claims and experience in handling both fast & multi-track claims
• Excellent verbal and written communication skills
• Experience of implementing strategies designed to control claims spend and/or enhance customer service delivery
• Problem solver with the ability to provide early solutions and manage various stakeholders
  
  

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy Benefits That Take Care Of What Matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].

Functional Area

CL - Claims

AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd