Maintenance Planner

Duties/Responsibilities

Location: Stevenage

Salary: Competitive

Working Hours: Monday to Friday 8am-5pm

Contract Type: Permanent

Benefits: 25 days holiday plus BH,

About EMCOR UK

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role Overview

To implement an ‘effective’ scheduling service for all work required to be undertaken. ‘Effective’ means consistently keeping backlog to a minimum, consistently achieving KPIs, and complying with the companies control of contractor process by complying with the requirements of the standard operating procedure (SOP) You maybe required to step up to scheduling supervisor in periods of Supervisor absence.

What You'll Do

• Through the use of the Asset Management System, define the forthcoming works programmes. This is to incorporate (but is not limited to) all planned, breakdown, new work and contracted tasks.
• Development of the proposed plan, evaluating materials and resource requirements, the relative priority of tasks and ensuring that activities do not conflict.
• Gain and record actions and approvals for the plan by liaison with the facilities management through planning meetings.
• Undertake the processing and chasing up of work packages, through close liaison with Management and Supervisors to meet the requirements of the Facility Plan, ensuring that records are closed-out.
• Print off appropriate work dockets as and when required, and pass these on to the appropriate WSO (Work Supervising Officer).
• Ensure that all outstanding work is monitored and reviewed and that WSOs, Managers and end users are informed of progress on a regular basis. Any changes are to be fed into the revised plan and communicated to the facilities so they understand and accept the revisions to the plan.
• Undertake customer satisfaction questionnaires of completed works and record the feedback. Where the feedback is negative, forward to the appropriate manager for further action.
• Cover leave and absences of other facilities co-ordinators as and when the need arises and carry out any duties as required by the facilities co-ordinator Team Leader.
• This is not a safety related post, however the incumbent will carry out the activities of the post in a way such as to maintain, as far as is reasonably practicable the health, safety and welfare of company personnel and others and to safeguard the condition of the environment as required by the company safety manual.
  
  

Person Specification

Who You'll Be

Our ideal candidate will be a confident and competent Administrator who can work on their own initiative with the ability to prioritise.

You will have a high Level of understanding of customer service excellence and the ability to deliver quality service.

• Knowledge of FM processes and ideally a technical engineering background.
• Actively demonstrate behaviour in line with our company values.
• Excellent communication skills
• Excellent leadership skills.
• Personable, approachable and able to work as part of a multi-functional team.
• You will have good IT skills including MS software and knowledge of bespoke software packages with an interest in learning new technologies to improve efficiency and service.
• Working knowledge of CAFM systems and building operations, awareness of facilities disciplines to allow effective allocation of work order.
  
  

Benefits

Benefits:

• 25 Days holidays + Bank holidays
• Holiday Buy Scheme - up to 5 days a year
• Industry leading Maternity & Paternity Policies
• Refer a Friend scheme – worth £500 per referral
• GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
• Extensive Learning & Development opportunities, including opportunities for progression.
• Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
• Bike To Work Scheme
• Paid volunteering and charity days
• Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
  
  

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.