Clerical Officer

To undertake the wide variety of administrative duties which come within the remit of the Dietetic Clerical and Admin role. To maintain competencies to carry out all the tasks within the team, following standard operational procedures (SOP) and other guidelines to ensure efficient and effective processes are followed at all times. To work as part of the team to ensure work is completed in a timely manner To maintain knowledge of detailed clerical procedures and medical terminology gained through training and/or experience To use various soft-ware packages eg Word Processing, Spreadsheet, Data Base and Power-point to enable a variety of tasks to be undertaken efficiently To communicate effectively with and gather information from department staff and feedback accurately in order to provide an efficient clerical service. To type patient reports and clinic letters on behalf of Dietetic clinicians To prepare and submit timely and accurate reports, memoranda & letters to referring clinicians on the direction of the Dietetic staff.

To agree appropriate appointments with patients/carers and send appointment letters and other relevant information to patients Raise a hospital number for new patients on the Trust patient information system To ensure that reports, appointments etc. are sent promptly so that no delay is caused in the patients treatment programme To provide clerical duties for the Principal Service Lead, Team Leaders and Therapists, ensuring that staff confidentiality is maintained To ensure that all patients, clients, colleagues and visitors attending the department are treated in a courteous and sympathetic manner, whether contact with them is in person or via the telephone To receive and transmit messages to appropriate staff ensuring accuracy and understanding for the degree of urgency. To file documents accurately so that they can be easily retrieved both paper and computer files To access the Trusts Patient Based Systems to check, update and input relevant patient information as required To access appropriate ESR Systems when required. To operate office technology and equipment e.g.

Computer, photocopier,answering machine etc. To attend relevant training programmes as identified through yearly appraisals. To continue own personal development in order to meet the needs of the department, retaining evidence of training and knowledge in a CPD portfolio