Business Analyst

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Business Analyst to join our growing business on a permanent basis.

Purpose of the role:

• Business Analysis - To facilitate, coordinate and document detailed business requirements regarding the business change agenda (project or work package).
• To work directly with the relevant IT development team or cross functionally as appropriate to articulate and ascertain the feasibility of the business change and mediate cross functionally regarding potential solutions.
• To aide in the development of new solutions to meet business change requirements.
• To assist internal customers in the management and development of their business processes to create efficiency and value.
• To assist in the management of key IT projects, work packages from their inception to ensuring they are completed:

-to the agreed timescales and milestone plan

-with the desired deliverables of the appropriate quality

-achieving the appropriate benefits schedule

-report writing: this will incorporate writing the business terms of reference, writing the business requirements documentation – in readiness for the developers to commence coding, project highlight reporting etc.

-testing: to assist as and when required

-working with the Service Delivery team regarding service transition

• To support the Squad in both the maintenance and support of existing systems to meet (or exceed) Service Level Agreements (SLAs).

Key Accountabilities/ Tasks:

Project or Work Package:

• Act as IT and first point of contact within the given business area(s)
• Work with business users to identify solutions for business problems or opportunities
• Development and the delivery of requirement documentation (such as TOR, Business Requirements, project life cycle documentation, test scripts & user guides etc.)
• Once the requirements have been approved, create the Product Backlog (epic’s, features, user stories and tasks)
• May be asked to coach new starters and business stakeholders when handing over solutions

Day to Day

• Accountable for the performance of activities related to the support of existing systems
• Ensure an Account Management relationship is developed within the given business area of responsibility
• Provide regular Project / work package / account management information updates within agree deadlines incorporating project life cycle documentation
• Educate and influence the business users in understanding the importance and capability of systems, data management and business process
• Keep up to date with industry best practices; provide training and documentation where required
• Perform miscellaneous job-related duties as assigned

Working with the wider IT team to:

o help develop the IT strategy and milestone plan for IT

o help coordinate the delivery of all IT projects

o provide support to other Business Analysts, Project Leaders, and Project Mangers etc.

KPIs

Manage and keep up to date individual project documentation to include the following:

• Proposal, Terms of Reference
• Request for Information (RFI) / Request for Proposal (RFP) / Invitation to Tender (ITT)
• Business Requirements Analysis and relevant Documentation including user stories
• Design documentation
• Product backlogs
• Implementation and transition plans
• Periodic Reporting for the IT leadership team
• Relevant project documentation and user guides

Adherence to the agreed / approved project :

• Timescale
• Deliverables

QUALIFICATIONS/KNOWLEDGE/EXPERIENCE:

• No minimum qualifications are required, although formal qualifications would be an advantage
• Experience of working in an agile environment and the management of a product backlog
• Knowledges of Microsoft Azure DevOps would be an advantage
• Excellent communication and coordinating skills will ability to gather and challenge requirements
• Experience of a fast-paced retailer, supply chain or similar environment would be an advantage
• Development Lifecycle
• Analysis capability to work with business users and IT development teams to turn business problems into system solution requirements
• This includes soft skills such as holistic thinking and problem solving
• Management
• Skill in organising resources and establishing priorities
• Strong communication and relationship management skills are a must

What to expect from us:

• 15% discount in Iceland stores
• 30% discount at Club Individual Restaurants
• 33 days holiday (including bank holidays)
• Free onsite parking
• Onsite electric car charging ports
• Subsidised staff restaurant and Costa Coffee
• Christmas vouchers
• Refer a Friend Scheme
• Christmas Savings scheme
• Discounted dry cleaning
• Long service awards