Service Desk Support Coordinator

As our Service Desk Support Coordinator, you’ll be the friendly face of IT support at the Royal College of Radiologists. You’ll be the first point of contact for our staff, Officers, Examiners, and remote users delivering support across IT and Audio-Visual systems. From troubleshooting tech issues and managing service requests to supporting high-stakes examinations and ensuring our meeting rooms run smoothly, you’ll play a vital role in our reputable team.

If you are a dedicated professional with a passion for technology and a commitment to delivering exceptional support, the Service Desk Support Coordinator role offers an excellent opportunity to contribute meaningfully within a respected and forward-thinking organisation

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What you’ll d

• o:Providing responsive, customer-focused support via Freshdesk, Teams, email, and in pers
• onManaging IT tickets and ensuring timely resolutio
• nsSupporting Windows, macOS, Microsoft 365, and mobile devic
• esAssisting with onboarding, training, and documentati
• onHelping deliver seamless AV and video conferencing experienc
• esSupporting exams and events—sometimes outside regular hou
• rsCollaborating with HR, Digital Products, and external tech partne

rs
What you’ll ne

• ed:ITIL Foundation or equivalent experience in IT Service Managem
• entHands-on experience with ticketing systems, Windows/macOS, Microsoft 365, and Active Direct
• oryStrong troubleshooting skills across hardware, software, and netwo
• rksExcellent communication and customer service ski
• llsA proactive, self-starting attitude and a love for learn
• ingA commitment to data protection, security, and sustainabil

ity
Why join

• us?Make a difference to the lives of Doctors and the specialities they work in every
• day!Hybrid working (60% working week can be done remot
• ely)Modern working environ
• mentEquipment provided to work from
• homeGenerous annual leave allow
• anceExcellent pension sc
• hemeInterest free season ticket loan and cycle to work sc
• hemeEmployee Assistance Progr