Customer Support Specialist

Since 1965, Stoneridge has designed and manufactured advanced, award-winning technologies including driveline and transmission actuation systems, vision systems, emissions control systems, safety systems, and security and monitoring systems for vehicle OEMs in the commercial vehicle, automotive, off-highway and agricultural vehicle markets. We’re focused on the areas of greatest market need – both today and tomorrow. Our core products and technologies are aligned with industry megatrends including safety and security, vehicle intelligence, fuel efficiency and emissions. Join the Stoneridge Team as we continue to build upon our strong history and reputation for quality products to deliver innovative products and systems that address a need, exceed our customers’ expectations, and motivate our team.

Join Our Team as a Customer Support Specialist (Temporary ~8 Months)

Location: Dundee, Scotland

Languages: Spanish & English

Start Date: As soon as possible

Are you passionate about helping people and solving problems? Do you thrive in a dynamic, multilingual environment? We’re looking for a Customer Support Specialist to join our team in Dundee for an exciting temporary opportunity supporting our UK and Spanish markets.

What You’ll Do

As a Key Member Of Our Support Team, You’ll Provide Top-tier Assistance To Customers Using Our Stoneridge Product Range. Your Day-to-day Will Include

• Responding to customer inquiries via phone and email, always with a positive and professional approach.
• Managing software license renewals and activations, ensuring smooth and timely service.
• Troubleshooting technical issues and escalating complex cases to the Support Specialist Team Leader.
• Processing orders, credit notes, and payments accurately in our systems.
• Participating in product testing and feedback to help improve our offerings.
• Supporting sales inquiries and guiding potential customers to the right solutions.
• Delivering training and updates to customers on new features and products.
• Translating product documentation and customer communications between Spanish and English.
  
  

What We’re Looking For

• Fluency in Spanish and English (spoken and written).
• Strong communication and problem-solving skills.
• A customer-first mindset with a proactive attitude.
• Ability to work from our Dundee office throughout the contract period.
• Previous experience in customer support or technical assistance is a plus.
  
  

Why Join Us?

• Be part of a supportive, international team.
• Gain hands-on experience with innovative technology.
• Make a real impact by helping customers succeed.
• Enjoy a collaborative and inclusive workplace culture.
  
  

If you're ready to bring your language skills and customer service expertise to a role where every day brings something new, we’d love to hear from you!

Apply now and help us drive excellence in customer support!