Customer service advisor

Job Advert: Customer service advisor

Location: Stockport
Job Type: Full-time, Permanent
Salary: £25,300 per annum

Hybrid. Monday - Friday working hours

About Us:
A leading ecommerce / manufacturer with a long-standing reputation for excellence across a diverse range of industries are actively on the lookout for a Customer service advisor.

The Role:
As a customer service advisor you will be expected to provide a high standard of customer service to all customers through various channels.

Key Responsibilities:

• Their first point of contact for all incoming customer queries via telephone and email.
• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Supporting and mentoring junior or new colleagues as and when necessary.
• Ensure customer satisfaction and provide professional customer support.

What We're Looking For:

• To be able to diffuse conflict and manage stressful interactions.
• To be able to clearly communicate and actively listen.
• Background in telephone based customer service

Working Hours:

• Monday to Thursday in the office, 08:30-17:00
• Friday work from home

Benefits:

• 25 days holiday (plus bank holidays), with the option to buy up to 5 extra days.
• Casual dress policy.
• Company events and employee discount.
• Company pension and sick pay.
• On-site parking and referral programme.
• Healthcare cash benefit platform and wellbeing services.
• Enhanced maternity and paternity leave.
• Flexible working arrangements.

If you're interested in the following job opportunity apply online today!

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates