Shape the Future of Sustainable Living as Head of Operations – VELUX GBI
VELUX
Date: 13 hours ago
City: Glenrothes, Scotland
Contract type: Full time
At the VELUX Group, we’re committed to creating better living environments by bringing daylight and fresh air into homes, workplaces, and everyday spaces. As a global, family-owned company with deep financial roots and a clear sustainability focus, we reinvest in our people, our communities, and our planet — year after year.
Now, we’re looking for a strategically minded, people-first leader to join us as Head of Operations for Great Britain & Ireland (GBI). This is a unique opportunity to make a tangible impact — not only on our service delivery and internal teams but on the customer experience at the very heart of our business.
Leadership with Real Impact
Based in our modern Glenrothes office and reporting directly to the Vice President of Operations, North Europe, you’ll lead our GBI Operations division. This includes oversight of the Customer Interaction Centre, After Sales Service (comprising Field, Remote, and Technical support), and our Technical Training Academies.
As part of the regional leadership team, you will shape and implement the strategy for operational performance and customer satisfaction, while ensuring collaboration and alignment across functions and countries. You will help ensure that customers across the UK and Ireland receive not only excellent service — but memorable experiences that set us apart.
Your Key Focus Areas
Your core responsibility will be to ensure that our operations teams are equipped, aligned, and empowered to succeed. This includes:
Who We Are Looking For
A confident and collaborative leader with a proven background in operations and customer service. You’re a strong communicator, a natural coach, and someone who understands the importance of balancing people, performance, and purpose.
You’ll likely have:
At VELUX, you’ll step into a role where your leadership will be felt — and where your ideas and insights will be heard. Our culture is defined by trust, mutual respect, and a genuine desire to grow together.
You’ll join a passionate, collaborative team with access to industry-leading tools and support. You’ll also benefit from:
Learn more about the VELUX Group online at www.velux.com and VELUX Employee Stories
We are reviewing incoming applications and inviting for interviews on an ongoing basis. We look forward to receiving your application and CV as soon as possible.
Now, we’re looking for a strategically minded, people-first leader to join us as Head of Operations for Great Britain & Ireland (GBI). This is a unique opportunity to make a tangible impact — not only on our service delivery and internal teams but on the customer experience at the very heart of our business.
Leadership with Real Impact
Based in our modern Glenrothes office and reporting directly to the Vice President of Operations, North Europe, you’ll lead our GBI Operations division. This includes oversight of the Customer Interaction Centre, After Sales Service (comprising Field, Remote, and Technical support), and our Technical Training Academies.
As part of the regional leadership team, you will shape and implement the strategy for operational performance and customer satisfaction, while ensuring collaboration and alignment across functions and countries. You will help ensure that customers across the UK and Ireland receive not only excellent service — but memorable experiences that set us apart.
Your Key Focus Areas
Your core responsibility will be to ensure that our operations teams are equipped, aligned, and empowered to succeed. This includes:
- Developing and leading high-performing, customer-focused teams across key operational functions
- Overseeing order management, returns, service quality, and complaint handling
- Driving continuous improvement and efficiency through process optimisation and best practice implementation
- Setting and monitoring KPIs that drive accountability and performance
- Aligning operations with VELUX’s sustainability strategy and corporate goals
- Fostering cross-functional collaboration across departments within the Glenrothes office
- Contributing to regional and international projects across the VELUX Group
Who We Are Looking For
A confident and collaborative leader with a proven background in operations and customer service. You’re a strong communicator, a natural coach, and someone who understands the importance of balancing people, performance, and purpose.
You’ll likely have:
- A Master’s degree in Business Administration or a related discipline
- Substantial experience in customer support and after-sales service environments
- A solid track record of leading and developing diverse teams
- Change management and process improvement expertise
- Commercial awareness and the ability to translate strategy into execution
- A global or regional mindset, ideally with international project experience
- A high degree of empathy, integrity, and the ability to build trust across all levels
At VELUX, you’ll step into a role where your leadership will be felt — and where your ideas and insights will be heard. Our culture is defined by trust, mutual respect, and a genuine desire to grow together.
You’ll join a passionate, collaborative team with access to industry-leading tools and support. You’ll also benefit from:
- A forward-thinking, people-first company culture
- Strong opportunities for personal and professional development
- A meaningful role in a purpose-driven organisation
- A modern, flexible workplace environment with room to grow
Learn more about the VELUX Group online at www.velux.com and VELUX Employee Stories
We are reviewing incoming applications and inviting for interviews on an ongoing basis. We look forward to receiving your application and CV as soon as possible.
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