Visitor Services Officer
Forestry Commission
Date: 13 hours ago
City: Ashby-de-la-Zouch, England
Contract type: Part time
Hicks Lodge, Willesley Woodside, Moira Road, Ashby-de-la-zouch, Swadlincote, LE65 2UP
Job Summary
What you’ll do…
As Visitor Support Officer, you will contribute to achieving an exceptional visitor experience, providing outstanding service they leave with lasting memories. Working across our visitor welcome/visitor centre, you will also work with the wider team to maintain our visitor facilities, making sure our visitors have a smooth, inclusive and enjoyable experience. You will help cultivate a supportive and positive work environment that encourages teamwork, productivity and individual growth. You will take opportunities to promote Forestry England’s work including events, membership, legacy giving and volunteering.
Please see the job description below for more information and details about what we need from you.
Where you’ll work…
Central England Forest District Team manages 30,000ha of the Nations Forests within a triangle formed by Preston, Grimsby and Milton Keynes. We manage a diverse range of forests from ancient oak-wood to new community forests, producing 150,000 tonnes of timber every year and providing homes for a wide range of wildlife. Over 8 million people live within 20 miles of our forests, giving rise to a diverse range of customers, neighbours and stakeholders. We manage seven visitor centres, attracting over 2.5 million visits per year, and 23,000 hectares of accessible woodlands.
Job Description
As part of our visitor welcome team you will operate our visitor welcome area, handling credit card sales, and proactively selling Forestry England memberships.
As part of our visitor welcome team you will operate our visitor welcome area, handling credit card sales, and proactively selling Forestry England memberships.
Person specification
Essential Professional And Technical Experience
We'll assess you against these behaviours during the selection process:
Benefits…
Alongside your salary, Forestry England contributes an average of 28.97% towards your pension. You will become a member of the Civil Service Defined Benefit Pension Scheme.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
How To Apply…
You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form.
The Behaviours being assessed at interview are –
If you require any reasonable adjustments, please email [email protected].
Read more about our application process and working with us on the Forestry England website.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact FCE by email: [email protected]. If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment.
Job Summary
What you’ll do…
As Visitor Support Officer, you will contribute to achieving an exceptional visitor experience, providing outstanding service they leave with lasting memories. Working across our visitor welcome/visitor centre, you will also work with the wider team to maintain our visitor facilities, making sure our visitors have a smooth, inclusive and enjoyable experience. You will help cultivate a supportive and positive work environment that encourages teamwork, productivity and individual growth. You will take opportunities to promote Forestry England’s work including events, membership, legacy giving and volunteering.
Please see the job description below for more information and details about what we need from you.
Where you’ll work…
Central England Forest District Team manages 30,000ha of the Nations Forests within a triangle formed by Preston, Grimsby and Milton Keynes. We manage a diverse range of forests from ancient oak-wood to new community forests, producing 150,000 tonnes of timber every year and providing homes for a wide range of wildlife. Over 8 million people live within 20 miles of our forests, giving rise to a diverse range of customers, neighbours and stakeholders. We manage seven visitor centres, attracting over 2.5 million visits per year, and 23,000 hectares of accessible woodlands.
Job Description
As part of our visitor welcome team you will operate our visitor welcome area, handling credit card sales, and proactively selling Forestry England memberships.
- give information and deal with enquiries from customers inclusively, positive and friendly
- regularly inspect car parks, walking, running and cycling routes, and other recreational facilities including play areas
- take pride in managing litter, to create a safe and enjoyable environment
- help maintain clean and welcoming public areas for our visitors to enjoy
- be willing to train in first aid and help when needed, contributing to safe and effective visitor support services
- work closely with staff and volunteers, ensuring a supportive and collaborative atmosphere
- follow Forestry England’s procedures for risk assessments, and customer service, being consistent and efficient
- oversee parking infrastructure, addressing any issues quickly to ensure a hassle-free experience for visitors
- carrying out minor repairs
- helping with stock management
As part of our visitor welcome team you will operate our visitor welcome area, handling credit card sales, and proactively selling Forestry England memberships.
- give information and deal with enquiries from customers inclusively, positive and friendly
- regularly inspect car parks, walking, running and cycling routes, and other recreational facilities including play areas
- take pride in managing litter, to create a safe and enjoyable environment
- help maintain clean and welcoming public areas for our visitors to enjoy
- be willing to train in first aid and help when needed, contributing to safe and effective visitor support services
- work closely with staff and volunteers, ensuring a supportive and collaborative atmosphere
- follow Forestry England’s procedures for risk assessments, and customer service, being consistent and efficient
- oversee parking infrastructure, addressing any issues quickly to ensure a hassle-free experience for visitors
- carrying out minor repairs
- helping with stock management
Person specification
Essential Professional And Technical Experience
- experience in delivering excellent customer service both in-person and using a variety of digital platforms
- willingness and ability to work outdoors in all weathers and to carry out manual tasks
- proven ability to work as part of a team
- practical understanding or a willingness to learn about health & safety best practices and a commitment to a positive health and safety culture in an outdoor environment
- competent IT user with experience in MS Office suite of applications
- basic DIY experience including the ability to carry out minor maintenance tasks on visitor buildings, signage, trails
- experience of operating electronic admissions or retail till systems
- experience of managing stock
- a working knowledge of risk assessments and safe working in an outdoor setting
- experience of working at a visitor attraction in the heritage and or environment sector
- full UK driving license
- a GCSE in Maths and English or functional skills equivalent
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Delivering at Pace
- Communicating and Influencing
- Making Effective Decisions
Benefits…
Alongside your salary, Forestry England contributes an average of 28.97% towards your pension. You will become a member of the Civil Service Defined Benefit Pension Scheme.
- 25 days holiday a year, raising by one day every year’s service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.
- STaR is our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.
- free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
- a commitment to lifelong learning through career development. Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
How To Apply…
You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form.
The Behaviours being assessed at interview are –
- Managing a quality service
- Delivering at pace
- Communicating and influencing
- Making effective decisions
If you require any reasonable adjustments, please email [email protected].
Read more about our application process and working with us on the Forestry England website.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
- Name : FC Recruitment Team
- Email : [email protected]
- Email : [email protected]
Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact FCE by email: [email protected]. If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment.
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