Army - Travel Clerk
UK Ministry of Defence
Date: 18 hours ago
City: Gloucester, England
Contract type: Part time
Imjin Barracks, Gloucester, GL3 1HW
Due to the nature of the role supporting NATO, there will be a requirement to attend the office up to 5 days a week. There may be an opportunity to work from home, but this will be limited.
Job Summary
The Ministry of Defence employs over 50,000 Civil Servants. Within that, the Army Top Level Budget (TLB) employs around 12,000 MOD Civil Servants located at over 300 locations. Ours is a diverse workforce, with roles ranging from trainers, human resources, teachers, and psychologists to storekeepers, financiers, project and programme managers, and policy secretariat staff. There are many different functions and professions delivering key outputs for the Army.
A unique opportunity exists as Travel Clerk within a thriving Multi-National Defence Headquarters - Headquarters Allied Rapid Reaction Corps (ARRC). HQ ARRC is situated at Imjin Barracks, Gloucester and is home to the UK framework multi-national high readiness HQ within the NATO Force Structure. HQ ARRC provides NATO with a rapidly deployable, flexible HQ that can act as a Joint, Land or Corps HQ for operations and crisis response. Its multi-national ethos, combination of cultures and innovation, strong professional reputation in NATO and proven track record in interoperability are unique among its High Readiness Force (Land) peers.
We are looking for a motivated and highly organised professional to join our team. The successful candidate will provide an excellent and efficient travel service in accordance with extant local, national and NATO policy and regulations. You will be working alongside colleagues Military and Civilian of all ranks, delivering advice, mentorship and compliance.
Ideally, the candidates will be self-motivated, who can handle their own workload and meet set deadlines. They will need to have a good IT literacy and have an ability to work proactively and as part of a team.
This position is advertised at 37 hours per week.
Job Description
As a Civil Servant you will work alongside Military colleagues in jobs that matter; jobs which often have a direct impact on the quality of the operational capabilities the Army delivers.
We are looking for a self-motivated and well organised NATO Travel Clerk with good IT literacy, who will be responsible for booking travel for personnel across the whole Headquarters.
The Successful Candidate Will:
We are looking for a self-motivated and well organised NATO Travel Clerk with good IT literacy, who will be responsible for booking travel for personnel across the whole Headquarters.
The Successful Candidate Will:
The successful candidate will be a rational and clear thinker, who can work well during periods of change and be able to collaborate effectively to ensure the successful delivery of tasks.
Essential Criteria:
We'll assess you against these behaviours during the selection process:
The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.
Other Benefits For Army Civil Servants Include:
A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience.
At application you will be asked to complete a Civil Service Judgement test. If successful, you will then be asked to provide a 500 word personal statement outlining your skills and experience against the essential criteria, using examples to demonstrate this. You will also be assessed against the following behaviours -
At interview you will be assessed against the following behaviours -
The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [email protected] .
As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: [email protected].
Due to the nature of the role supporting NATO, there will be a requirement to attend the office up to 5 days a week. There may be an opportunity to work from home, but this will be limited.
Job Summary
The Ministry of Defence employs over 50,000 Civil Servants. Within that, the Army Top Level Budget (TLB) employs around 12,000 MOD Civil Servants located at over 300 locations. Ours is a diverse workforce, with roles ranging from trainers, human resources, teachers, and psychologists to storekeepers, financiers, project and programme managers, and policy secretariat staff. There are many different functions and professions delivering key outputs for the Army.
A unique opportunity exists as Travel Clerk within a thriving Multi-National Defence Headquarters - Headquarters Allied Rapid Reaction Corps (ARRC). HQ ARRC is situated at Imjin Barracks, Gloucester and is home to the UK framework multi-national high readiness HQ within the NATO Force Structure. HQ ARRC provides NATO with a rapidly deployable, flexible HQ that can act as a Joint, Land or Corps HQ for operations and crisis response. Its multi-national ethos, combination of cultures and innovation, strong professional reputation in NATO and proven track record in interoperability are unique among its High Readiness Force (Land) peers.
We are looking for a motivated and highly organised professional to join our team. The successful candidate will provide an excellent and efficient travel service in accordance with extant local, national and NATO policy and regulations. You will be working alongside colleagues Military and Civilian of all ranks, delivering advice, mentorship and compliance.
Ideally, the candidates will be self-motivated, who can handle their own workload and meet set deadlines. They will need to have a good IT literacy and have an ability to work proactively and as part of a team.
This position is advertised at 37 hours per week.
Job Description
As a Civil Servant you will work alongside Military colleagues in jobs that matter; jobs which often have a direct impact on the quality of the operational capabilities the Army delivers.
We are looking for a self-motivated and well organised NATO Travel Clerk with good IT literacy, who will be responsible for booking travel for personnel across the whole Headquarters.
The Successful Candidate Will:
- Be working in a customer service focused environment providing effective and efficient travel service for both UK and NATO funded activity for HQ ARRC personnel
- Provision of general travel and process advice to all HQ ARRC customers relating to duty travel activity
- Assist in planning efficient travel itineraries for UK duty and NATO funded activity through consideration of NATO, Service, and the departments dedicated travel provider regulations raising contentious or non-compliant requests for resolution
- Booking of authorised travel including flights, trains, hire cars and accommodation to suit the duty requirement using the departments dedicated travel provider where mandated and improving efficiency through external internet opportunities where permitted
- Accurate scrutiny and reconciliation of financial transactions against credit card and business account statements, investigating and reporting discrepancies for resolution
We are looking for a self-motivated and well organised NATO Travel Clerk with good IT literacy, who will be responsible for booking travel for personnel across the whole Headquarters.
The Successful Candidate Will:
- Be working in a customer service focused environment providing effective and efficient travel service for both UK and NATO funded activity for HQ ARRC personnel
- Provision of general travel and process advice to all HQ ARRC customers relating to duty travel activity
- Assist in planning efficient travel itineraries for UK duty and NATO funded activity through consideration of NATO, Service, and the departments dedicated travel provider regulations raising contentious or non-compliant requests for resolution
- Booking of authorised travel including flights, trains, hire cars and accommodation to suit the duty requirement using the departments dedicated travel provider where mandated and improving efficiency through external internet opportunities where permitted
- Accurate scrutiny and reconciliation of financial transactions against credit card and business account statements, investigating and reporting discrepancies for resolution
The successful candidate will be a rational and clear thinker, who can work well during periods of change and be able to collaborate effectively to ensure the successful delivery of tasks.
Essential Criteria:
- Self-motivated, highly organised and able to work well within a small team, but comfortable when working alone
- Strong interpersonal skills
- Use sound judgement
- Ability to communicate and converse effectively with a range of stakeholders at all levels
- Working quickly and concisely in order to meet priorities and deadlines
- Maintain a high level of confidentiality at all times
- A good working knowledge of Microsoft Office packages
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace
- Making Effective Decisions
- Communicating and Influencing
- Managing a Quality Service
The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.
Other Benefits For Army Civil Servants Include:
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
- Highly competitive pension scheme
- Personal and professional development of skills
- Alternative working patterns for many roles
- Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle
- Enhanced parental and adoption leave
- 6 days special leave per year which can be used for volunteering activities
- Learning and Development
- Subsidised gym, free parking and restaurant facilities
A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience.
At application you will be asked to complete a Civil Service Judgement test. If successful, you will then be asked to provide a 500 word personal statement outlining your skills and experience against the essential criteria, using examples to demonstrate this. You will also be assessed against the following behaviours -
- Managing a Quality Service (lead behaviour)
- Communicating and Influencing
At interview you will be assessed against the following behaviours -
- Managing a Quality Service
- Delivering at Pace
- Making Effective Decisions
The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [email protected] .
As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
- Name : Denise Maguire
- Email : [email protected]
- Email : [email protected]
Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: [email protected].
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