[6409] Control Room Operator *including RRA*
National Highways
Date: 17 hours ago
City: Dartford, England
Contract type: Full time
About The Job
Please note that this role is a 12 Month FTC until June 2026.
Whether you drive on motorways or major A-roads the staff in our Regional Operations Centre up and down the country are looking after you. Our trained Operators are the first point of contact when people ring an emergency roadside telephone, or if they breakdown or get into an accident and need assistance. They also set signs and signals, respond to alerts and urgent road defects, and make sure our road workers get on the network safely to conduct maintenance and upgrades. We do all this with great pride and passion, connecting businesses and families up and down the country. It is safe to say that no day is the same in our Regional Operations Centres.
We’re looking for people to join our diverse and energetic team to manage our road networks in the South East region, where you’ll be based at our Regional Operations Centre in Dartford.
You’ll be working with emergency services personnel, recovery companies, our very own Traffic Officers, our highways works personnel, and even motorists who have broken down or been involved in incidents. We expect you to be professional at all times yet highly motivated in providing a friendly and positive service
The starting salary for this role is up to £36,562.50 (made up of base salary plus 25% shift allowance and £1500 RRA) increasing to up to £38,012.50 (made up of base salary plus 25% shift allowance and £1500 RRA) after 9 months probation. Want to find out more about our Control Rooms, take a look here!
We are looking for people to join us who are positive, compassionate, be IT literate, and good at communicating. If you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it then you’ll be a great fit for our organisation
Some Skills And Requirements We Are Looking For Include
Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.
Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.
We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.
We are committed to creating a diverse environment and welcome applicants from all backgrounds.
Please note that this role is a 12 Month FTC until June 2026.
Whether you drive on motorways or major A-roads the staff in our Regional Operations Centre up and down the country are looking after you. Our trained Operators are the first point of contact when people ring an emergency roadside telephone, or if they breakdown or get into an accident and need assistance. They also set signs and signals, respond to alerts and urgent road defects, and make sure our road workers get on the network safely to conduct maintenance and upgrades. We do all this with great pride and passion, connecting businesses and families up and down the country. It is safe to say that no day is the same in our Regional Operations Centres.
We’re looking for people to join our diverse and energetic team to manage our road networks in the South East region, where you’ll be based at our Regional Operations Centre in Dartford.
You’ll be working with emergency services personnel, recovery companies, our very own Traffic Officers, our highways works personnel, and even motorists who have broken down or been involved in incidents. We expect you to be professional at all times yet highly motivated in providing a friendly and positive service
The starting salary for this role is up to £36,562.50 (made up of base salary plus 25% shift allowance and £1500 RRA) increasing to up to £38,012.50 (made up of base salary plus 25% shift allowance and £1500 RRA) after 9 months probation. Want to find out more about our Control Rooms, take a look here!
- Maintaining the safe and efficient running of the Dartford River Crossing, overseeing the free-flow of traffic and coordinating the transit of restricted vehicles through the Traffic Management Cell
- Mobilising On Road teams, such as On Road Traffic Officers, On Road Team Managers, Inspectors and Maintenance Contractors, to emergencies and other requests
- Transmitting, receiving and acting upon messages via the Airwave/ESN radio network to Traffic Officers, Contractors and Emergency Service partners
- Recording and instructing our contractors to repair urgent defects and damage from incidents
- Informing other emergency services, external stakeholders and utility companies where required via telephone
- Monitoring and managing incidents from start to finish
- Scheduling the movement of restricted vehicles in line with bespoke crossing legislation
- Creating and maintaining accurate incident logs by recording information gathered from multiple sources in a timely manner
- Carrying out other administrative duties as required to help the safe running and operation of both the crossing, the wider network and the Regional Operations Centre
We are looking for people to join us who are positive, compassionate, be IT literate, and good at communicating. If you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it then you’ll be a great fit for our organisation
Some Skills And Requirements We Are Looking For Include
- GCSE Maths and English (Grade C/4 or above), or equivalent. However, if you do not have these qualifications, we’re still likely to accept applicants who have relevant work experience or similar level qualifications.
- Excellent communication skills and telephone manner
- Strong administration skills
- Ability to work calmly under pressure
- A high level of typing proficiency, preferably a minimum of 32 words per minute
- Be prepared to work shifts as part of a 24/7 cover
Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.
Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.
We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.
We are committed to creating a diverse environment and welcome applicants from all backgrounds.
- Please note, the advert may close ahead of the deadline if we receive a large number of applications.
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